This might be helpful to some, it is from the phunware customer service webpage regarding various problems with the app. The topic was originally started by someone who was having problems with iOS7 i-pad access, but the thread quickly turned into a bit of a hotbed for discontent over various issues. As someone who's had tons of problems with the app myself since buying it back around July/August and subscribing to EVS I check the their response quite frequently. The link I mentioned is below, and you'll notice you will find a lot of constructive and not so constructive information as to why some of these problems are being caused, and what the role of an app developer is and the many challenges they face that most people just take for granted.
Basically, if you read that, and then also the other comments that have been made under their funimation customer service section, you'll find that there are generally 2 or 3 outstanding issues that phunware are unable to do anything about from their end, and are causing many of the problems users are facing.
1.) Funimation content servers not operating correctly, causing various app crashes and loss of content (or so they claim). They say this is out of their hands and they cannot be held responsible if the servers are not working or properly maintained. Phunware deals with the app only, not server-side issues. So in their opinion the blame should be place on funimation for many of the problems occurring. I am certain funimation has their own side of the story no doubt, so would take what they say with a pinch of salt . Personally I'm just happy that funimation even exists at all and that it works as well as it does, I think we all forget how lucky we are to even have a 24/7 source of anime online and on TV also!! I'd hate to go back to the days of Saturday night adult swim night being the only source of reliable dubbed anime that I didn't have to goto the black market to get.
2.) The apple app store has horrendous regulations that impede developers from releasing frequent content updates because they must quality check all submissions before they are released. I was surprised again to learn how stringent and also how unnecessary much of this quality assurance is. It takes them 2 weeks on average just to get even a minor update approved, during which time over last few months you may have noticed apple dropping new iOS updates more frequently than the 2 weeks they would have to get something release anyways. And yes, apparently each time they update iOS the whole thing has to be re-done, and re-submitted for approval once more. This is why the log-in catastrophe took so long to get fixed. Oh, and furthermore if apple do have a query about a proposed update, even if its a minor issue, yup, the whole thing has to go through another standard procedure that takes god knows how long for it to get looked at again. Think of all the apps the app shop manages and you'll get an idea just how crazy the system is for small companies like phunware. So when people write to the apple saying the entire app is worthless and broken and is causing huge amounts of distress and then apple say they will investigate it, really you're only adding even more time onto any kind of thorough update being released. And I don't mean a day or two…. I cant comment on how things work for android mind you, but for apple users, this is actually how things work. Personally I'm switching to android to avoid this nonsense by apple in the future.
3.) Developing an app from the ground up, regardless of how "easy everyone makes it seem" is far more complicated than the average consumer could usually care to imagine. Often times you will get vague answers from the developer because to be honesty they're more concerned about fixing the problems and developing the software than spending hours trying to give programming lessons to customers so they fully understand what's going on. I know it's horrible to have to hear things like "no exact timescales yet, but we hope to have something out in the near future!", it's infuriating, but to hear them say "honestly, there are at least 12 different issues that we're working on, and probably another 10 are likely to be discovered as well and we really don't have a clue when this will be done, due to x.. y... z... and the istore along with the servers the app depends on for its content. " . Lots of times that's just what it comes down to, but of course in this case, they are a business and while you might think you'd appreciate hearing the truth of the matter, I'm sure you can understand it's easier for them to be criticized for having bad customer communication skills, than to have all of their issues picked apart and criticized one by one by some random internet guy who thinks he has a basic understanding of how programming works whipping up angry customers who know even less than him into an even worse fury.
Anyways, hopes that helps some of you, there are a couple of work arounds that you may find from that page also, but only advice I can really give is to be patient and complaining to apple is probably only going to hurt everyone else whose decided to just grin and bare it for the time being. After all, the terms and conditions are quite clear about not being able to guarantee the service will be available at any given time, as well as many other parts that if people actually read would probably understand that in no way are your rights being violated because the app does not work as well as it should. I know it sucks guys, but there just isn't any magic bullet or pill that's going to make it so you can open up the app tomorrow and it's going to be working flawlessly and stable for the rest of its lifespan. :( And I don't know about you guys but I can also watch videos through the site using Safari - it's clunky of course, but the video player is just as good as the one I have in the app anyway, so if you are feeling desperate there is always that at least. :) Sorry to be the bearer of bad news, but hopefully this information might help alleviate some of the suffering that comes from being in the dark.