@HOOfan1 said in Funimation shop:
Not to excuse Funimation's shipping, but Amazon always sends me my stuff in bubble mailers, and it sometimes has crush damage. I'm pretty particular about the condition of my books and Bluray packaging. At least Funimation uses boxes to ship items and puts in some packing material.
I've even pre-ordered some items from Amazon and didn't get them on the day of release. I think I got Gears of War 4 about 2 days after release.
Also better than Sentai. I ordered something from them Friday morning, they have already charged my bank and they haven't even shipped the item yet. At least Funimation and Amazon wait until they ship the item to charge.
What type of shipping did you pay for? I usually just go free shipping and I get the items in about 5-7 days from the day it ships.
I think one or two of my other anime's have crush damage so the disc(s) will never actually sit where its supposed to.
I did go with the free shipping, and I'd otherwise be fine with the 5-7 days from it leaving them and reaching my home... if it was already out. pre-orders, at least in my opinion, should at the very least get to our respective houses on release day (obviously there's a difference between something being pre-ordered weeks+ in advance and day before release). Not like Amazon is forgiven, of the 4 pre-ordered games I've gotten from them (with RELEASE day delivery) 3 of them didn't actually get to my home till days after (Gravity Rush 2 didn't even get to me until FOUR GOD DAMN DAYS AFTER IT CAME OUT). So I started buying locally if I could (avoiding gamestops) but the shop I frequented closed up (4 months after it opened) so it left me falling behind.
It really does suck seeing streams and stuff from content creators for a game or movie you are excited about but you're forced to wait because you wanted to be cheap or because you wanted to support a business that is far away (like Funimation or Idea Factory International).
@JayHairston said in Funimation shop:
Sorry to hear about your experience. I've shared your feedback with the Funimation Shop team to review and improve services in the future. While I don't know the specifics, I would imagine a release as large as Your Name. gets crazy on the back end as far as logistics and ensuring everyone get's their copy in a timely manner.
Nevertheless, the only way we can improve is hearing feedback from fans like you in hopes of providing a better overall buying and viewing experience moving forward.
Again, our apologies we weren't able to get it to you on release day.
Thanks for reaching out!
Look, I am, at least partially, willing to forgive that Your Name is possibly a bit of a logistical nightmare, but... you guys had weeks/months to be ready. Unless printing blu-rays/dvds honestly does take that much time, but I'd imagine shipping directly to people from your own shop is easier to fulfill compared to mega-retailers like Walmart or Amazon who order X-amount. And as someone who works with dvds/blu-rays I am fully aware that we get new releases the week before they release, at the store level.
But to my recollection this hasn't been the first time. Still a better track record than with my amazon experience though, so I guess there's a plus?
As a bit of a segue, as the distributor, are you guys not able to get copies that were bought from your own store to customers before they released? Or is that just a big no-no? If not, is there a general reason why? (I'm not asking like contract stuff, just generalizations).