Used the 14 day trial, am a new customer and never used service before

  • But now it says I'm not eligible for the Black-Friday offer anymore, because I'd already be a subscriber, despite it being just a trial..?

    Also, I was able to select "12 months - holiday special" in payment method, but it never told me what the price and conditions for the holiday special would be..?

  • @starhowl - If you have not already, please make a ticket about this issue here: and use the reason code "Subscription Billing" for assistance. I was unable to find a ticket for you under the e-mail address associated with this account, so if you used that e-mail to try to make a ticket, please do so again.

    I'm going to lock this thread. Feel free to PM me if you have any questions, but mostly this is one billing is going to have look at for you.

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