Support Delay - 10/15

  • Although we try to keep our turnaround in technical support times to an average of 24-48 hours, please be advised that there may be a delay in technical support ticket turnaround over the next few days.

    We anticipate a 1-2 day delay in the response time of tickets and e-mails at this time (for a total of 3-4 days average for support). Please do not submit additional tickets for the same issue—your ticket will be answered in the order it was received.

    We apologize for the delay and should be back down within our typical technical support timeframe soon.

    Thank you for your patience!

  • This particular delay has been resolved, however there has been another delay at the time of this writing. I am de-stickying this thread as it is no longer current to the situation we are experiencing.

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