Video Player Update - 4/16 (Blank Player)



  • We have made some updates to our video player as of 4/16 to extend the buffer limit.

    If you are having difficulty playing videos, either because you are getting a blank screen or because you press the play button and the video does not load at all, please try refreshing the page a few times and see if this will resolve the issue.

    If this does not resolve the issue, please clear your browser’s cache.

    Once you have done this, if you are still experiencing any issues with video playback, please make a new ticket with the appropriate reason code for the issue that you are experiencing.

    We apologize for any inconvenience this has caused you.



  • This specific issue is no longer occurring. Please see the ongoing Blank Player issue thread. Thanks!


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