Black Bars behind subtitles on Xbox One

  • I have tried everything from setting subtitles as transparent background to using closed captions but no matter what the subtitles appear with black bars. I submitted a ticket and got responded with how to fix things on roku so I'm posting this here. It appears on multiple titles as well so any info on how to fix this would be great. Thanks!

  • Just like Roku, the settings are probably on the X Box itself.

  • @Nobu I've never had to change the settings on my xbox before this though. Also the subtitles appear before characters start talking

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