Customer support for order error

  • I contacted Funimation using the online form more than a month ago about missing items from my holiday order (presumably due to an incorrectly generated invoice, as the invoice they provided does not match my order details).

    I got a form response with my tracking number but no actual resolution for my missing items, and have tried following up three times. Is this typical? Is there anything else I can do?

  • One of the customer support agents has asked me to invite you over to the Discord, so that you and he can discuss a possible solution to your issue.

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