Website Video Player Constant buffering
Its been years guys I dont like to rag on you but its literally been the same problem for YEARS. especially during peak times. I experience constant buffering. Doesn't matter what I do or how many tickets get sent in it seems like the problem never goes away. The way my work schedule is I cant watch things during off peak times. I really dont want to be one of those guys constantly complaining about the service but its never been fixed. I have a list of shows a mile long I'd like to watch but when I get through 1-2 minuets of programming only to see the buffering circle it gets really frustrating. I've submitted another ticket regarding the issue. I cant be the only one still experiencing this problem right?
also I cant seem to post this in the "Funimation.com Help" section so dont yell at me for that.
@The_Kenji I know sometimes when viewing the web video player, it only buffers a small amount, and sometimes when watching it, on occasion it stops and buffers sometimes. contacting Funimation doesn't seem to do anything, since I tell them to fix the player, and they only give me the same, cut and paste form responses asking me to follow all these steps. It doesn't help that there is no live support, otherwise if they had live support, it would be contracted out to a foreign customer service outsourcing firm in a third world country instead of an in-house customer service agent at Funimation HQ.
Thanks for reporting. The Funimation Help forum does not allow new threads, because it needs to be kept very organized. We encourage users to report issues via the Contact Us form, but if that does not provide a solution, you may post a thread to Funimation General, to General, or to the Suggestions Box Forum. Depending on the thread, I will then move it to Funimation Help and make any necessary changes.
Let this be the official thread to investigate buffering on the website video player, so we can get this fixed for as many people as possible. Because this version of the site has only existed since December 2016 and has a new video player, a different CMS, and a different CDN from the previous website, please only provide information on buffering issues that have occurred after this date.
The reason why Customer Support asks you to follow certain steps is because buffering can have any number of causes both on the user side and on our side. Doing the steps helps to rule out the user side. I know it's annoying, especially for the more tech savvy, but Customer Service does not know anything about you or your setup initially.
Anyone reporting buffering, please provide the below information:
- Device and Operating System
- Download Speed
- Video you were watching when the buffering or loading occurred. Please include Show Name, Video Number, Language and Version. (Even if buffering is happening on all videos, we need this information in order to accurately reproduce the issue)
- Approximate timecode of when the buffering or loading first occurred.
- About how often did buffering or loading occur while watching the video.
- Date and time of day when you experienced buffering or loading.
- PC and Windows 10 64 bit
- 50 download
- I was trying to watch Recovery of an MMO Junkie episode 4 and every 10 seconds it would buffer. English simuldub.
- Literally every 10 seconds starting for the beginning of the episode
- Every 10 seconds.
- 11/20/2017 around 21:00 CST
Thank you! I'm keeping a log of all buffering reports I see here on the forum to see if that can help resolve issues. Based on the time and date, though, I think that is the peak hours performance buffering issue that is still being worked on.
1: PC Windows 10x64
3: watching knights & magic, so far all episodes
4: 5-10 seconds?
5: constantly through all episodes so far
6: 2/10/2018 time of this post.
7: Quality settings occurs on: auto, 1080, 720
Possible that your video player has it set to not continuously buffer? so it buffers then it stops and waits for the buffered video to be played then buffers next section?
p.s. lowered down to 540, and it doesn't buffer at all which even with 25/2 i should be able to do 720 with no buffering and tbh should be fine on 1080 most of the time maybe with some buffering here and there but rarely. so it seems like its a issue with the video player causing to much data limiting?? or else there is a leak in the video player causing extra data to be used, but with others like the above person with 50 download having the same issue its more likely a issue on the video player side limiting data i'd say but thats your guys job to figure out o.o
- PC windows 10x64
- 35 down
- literally any show but specifically watching Alice & Zoroku ep 1-4, Death March to the Parallel World Rhapsody episode 4, KARAKAI JOZU NO TAKAGI-SAN episode 4.
- every 5 to 10 sec.
- across the entirety of every episode I try to watch.
- 2/23/18, 2/22/18,2/20/18 between the hours of 5pm to 10 pm Mountain time.
- the buffering usually occurs when set to 1080, however I've been getting issues with buffering at 720 now too.
So Every show I try to watch has been having some buffering issues over the last couple of days. For the most part I can set a show to 720p and I wont have buffering issues. Every tome I try 1080p its another story though. I usually cant get the buffering to stop at all no matter what show or episode I'm watching if its set to 1080p or auto. The last couple of days buffering has been really bad on all video quality settings with buffering starting at the beginning of the episode and continuing every 10 -20 seconds. Hope this info helps you all out.
- PC windows 10 64 bit
- 28.04 download speed
- watching corpse princess episode 3 season 1, and every 10 or 13 seconds It would buffer. English dub
- every 10 second in the beginning of the episode
- 6 -13 seconds
6 3/4/2018 around 21:04 CST
The issue is brightcove as company not funimation. WatchESPN sucks too due to them using brightcove. I get buffering issues all the time with brightcove players. They don't buffer enough content and/or stop loading buffer content randomly. The video buffer needs to be 3 times longer than it is today. I also get random errors this video does not exist. Reloading page fixes that. Skipping ahead past opening music is painful. Takes the video 5-10 seconds to load the skipped content.
It's not my pc or internet. This stuff would happen on netflix, crunchyroll, hulu, or any of the other various services I use if it were my stuff. The only ones that have issue are brightcove players. You need to ditch that company. Their service sucks. Your old video player from the old website worked much better even if it was flash based.
I also happen to work as a web developer for another company that has brightcove players. I took brightcove off our website and replaced them with youtube for public content. Never had issues since. Brightcove is strictly used for non-public content on our site now. We only have it in place today because my department isn't paying for it. If we were paying for it, I'd gut that contract super fast and replace them.
Anyway I have 65 mb internet. and 960GTX i2500k and 16 gigs of ram. I use chrome and edge. Any videos too many to count. Look at my viewing history if you want videos. Here's the mass complaining about WatchESPN another birhgtcove experience. https://twitter.com/search?q=%23WATCHESPN&lang=en
Anyway, I wish you luck in find a new DRM streaming service. I doubt your issues will go away if you stick with brightcove.
I wanted to add this screenshot of a bandwidth monitor I have on my pc. The speed displayed is in megabytes not magebits. The conversion ratio from bytes to bits is 1 byte = 8 bits roughly. This shows whatever the issue is it's not on my side with internet. It shows brightcove loading fast then slowing banidth to a crawl causing buffering and pausing and stuttering. Poor coding by them, poor server performance, or poor network performance. personally think it's most likely poor server performance given that it's initially fast.. Far left you can see a speed test to atlanta from where I am. I assume brightcove is a proper CDN and has servers in Atlanta like any other major player.
The speed in the screen when bandwidth drops too low to stream smoothly is 320 kilobytes per second. The speeds when streaming is going well is spikes of 2-5 megabytes per second every few seconds.
Anyway, it's on you funimation to hold your video provider to account to a proper SLA. Otherwise you need to drop them as fast as possible.
Who know maybe with net neutrality repealed charter is throttling brightcove IP addresses. To make streaming services that compete with cable perform poorly. That's the only other issue i can see that would cause this behavior. Charter has no official bandwidth caps anymore. However, other streaming providers like netflix don't do this for me. So I don't think that's it unless brightcove ticked someone off at Charter. ISP play dirty games / war with each other over network peering all the time. It's why Level 3 threaten to file complaints to FCC for net neutrality violations with other ISPs. Part of why net neutrality gained popularity. ISPs do nasty stuff all the time with their networks and are monopolies in most local areas.
Here's another screenshot of the player operating as it should with no issues. This was taken 1 hour later on the same video also captured in far left spike is a speed test same speed as before. Anyway hope this helps explain the behavior. Purely a bandwidth issue from brightcove itself. Screams bad servers in the pool or overloaded servers / network.
@c0ke543 Thank you so much for posting!! :D
@c0ke543 Thank you so much for posting!! :D
@Sophie Me while still puffing on the PS4 now for a whole week and no reply about updates only 1 tweet like 3 days and nothing since. While I still paid for a month for this serive.
Yeah, on ps4 as well. It still buffers like crazy. I've used funimation on and off and usually stop due to being unable to watch shows. Meanwhile netflix works fine.😯