Purchase “issue”?



  • So, I posted a question yesterday about a general question for shipping. However, today I looked at my order and it was no longer processing.Despite that, it now says “reauthorization failed”. What does this mean? Sorry for asking so much, I just have no idea. This is quite different from the sites I usually purchase from. :)



  • It probably has something to do with your payment method. Your best bet to get the resolution process started is probably to go here
    https://www.funimation.com/contact-us/

    Scroll down to the drop down menu which says "Reason for Contacting us" and choose "Status Inquiry" under "Shop & Orders". Then Fill out your name and in the description give them your order number and a description of the problem you are having with the order.


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