[Resolved] Missing Videos - all apps



  • We are currently investigating have resolved an issue where certain videos were not appearing in the apps and the website.

    This ended up being an indexing issue. To fix, we re-indexed any reported shows and ran a script to go through and update all 20,000+ videos.

    If a video has been marked fixed, but you still can't see it, then you'll need to try to find it on another device or the website and watch it. Doing this appears to refresh your view of the video list across all affected devices.

    If you notice any other issues, please report them to the appropriate status thread, so that we can keep this thread to just about missing videos.

    The status threads are each pinned in Funimation Help. If a device does not have a status thread, then please post in Funimation General.

    Thank you!

    Updates

    • 1:51 p.m. CT - The cause has been identified and can be fixed pretty quickly. Please report any missing videos you come across, and we'll fix them assuming they are meant to be displayed.

    Videos Reported so Far

    Video Experience Status
    A Certain Magical Index - All All Experiences Fixed
    Akashic Records 2 All Experiences Fixed
    Attack on Titan 26 All Experiences Fixed
    Black Cat 17, 21 English Uncut Fixed
    Black Clover 1 English Simulcast Fixed
    Black Clover 2 English Simulcast Fixed
    Blood Blockade Battlefront 14 All Experiences Fixed
    Black Lagoon 11 All Experiences Fixed
    Castle Town Dandelion 1,4,5,6,7,8,9,10 All Experiences Fixed
    Clockwork Planet 1, 2, 10 English Uncut Fixed
    Code Geass 26, 29 All Experiences Fixed
    Code:Realize 1 All Experiences Fixed
    D.Gray-Man Hallow 112 English Simulcast Fixed
    Dragon Ball Super 5 All Experiences Fixed
    Dragon Ball Super 1 All Experiences Fixed
    Dragon Ball Super Ep 39 All Experiences Fixed
    Dragon Ball Super 23, 50, 58 All Experiences Fixed
    Dragon Ball Z Eps 190, 191, 193,194 All Experiences Fixed
    Escaflowne 23 All Experiences Fixed
    Fairy Tail 125, 127, 130, 132, 135, 138, 155, 160, 182, 187, 204, 219-222, 233, 237, and 238 English Uncut Fixed
    Fairy Tail 171 All Experiences Fixed
    Fairy Tail 247 All Experiences Fixed
    Fairy Tail 253, 262, 625 All Experiences Fixed
    Ghost Hunt 16 All Experiences Fixed
    Handa-kun 1 All Experiences Fixed
    Hellsing 4, 6, 10 English Uncut Fixed
    Hellsing Ultimate 3, 5 English Uncut Fixed
    Highschool DxD 4, 12, 13, 20, 21, 25, 28, 36 English Uncut Fixed
    High School DxD 16 English Simulcast Fixed
    High School DxD 28 English Simulcast, English Uncut Fixed
    In Another World With My Smartphone 1 All Experiences Fixed
    In Another World With My Smartphone 3, 5, and 8 All Experiences Fixed
    In Another World With my Smartphone 11 All Experiences Fixed
    Juni Taisen 2 All Experiences Fixed
    Kino's Journey -the Beautiful World- the Animated Series 1 All Experiences Fixed
    Last Exile 1 English Simulcast Fixed
    Linebarrels of Iron 1 All Experiences Fixed
    Linebarrels of Iron 3 All Experiences Fixed
    Lord Marksman and Vanadis 10 All Experiences Fixed
    Lord Marksman and Vanadis 1, 11, 12 All Experiences Fixed
    My First Girlfriend is a Gal 1 All Experiences Fixed
    My Hero Academia 1, 23, 25, 30, 35, 36 English Simulcast, English Uncut Fixed
    My Hero Academia 3 English Simulcast Fixed
    My Hero Academia 12, 17, 24, 31, 33, 34, 37, 38 English Simulcast Fixed
    My Hero Academia 37 English Simulcast Fixed
    My Hero Academia 38 English Simulcast Fixed
    One Piece Ep 469 All Experiences Fixed
    Outlaw Star 1 All Experiences Fixed
    ReLIFE 1, 3, 7, 9 All Experiences Fixed
    Sakura Quest 6, 7, 12, 14, 17, 22 & 25 All Experiences Fixed
    Shiki Episode 18 English Uncut Fixed
    Shimoneta 1 English Uncut Fixed
    Shimoneta 4 All Experiences Fixed
    Snow White with the Red Hair 13 All Experiences Fixed
    Soul Eater 1 All Experiences Fixed
    Soul Eater 9 All Experiences Fixed
    Taboo Tattoo 1 English Simulcast Fixed
    Tales of Zestiria the X 13 All Experiences Fixed
    Testament of Sister New Devil 4, 7, 10 All Experiences Fixed
    The Devil is a Part Timer 4 & 10 All Experiences Fixed
    Tokyo Ghoul Root A 18 All Experiences Fixed
    Toriko Episode 3 All Experiences Fixed
    Trickster All Experiences Fixed
    Trigun 5 All Experiences Fixed
    Unbreakable Machine-Doll 2 English Uncut Fixed
    URAHARA 1 English Simulcast Fixed
    Yu Yu Hakusho 68 and 112 All Experiences Fixed

    Ref: 14049



  • The first episode of Soul Eater isn't appearing for me



  • @JIMBOYKELLY Thanks. I've reported it and have added it to the list here. All other reported videos have been fixed.



  • I cannot get "Gamers" Episodes 8 - 12 to play. Using App on Xbox.



  • @TheGurnz If they are listed in the app and you are getting an error when you try to play them, then that is not this issue. Please report these episodes via the Contact Us form.

    This thread only covers an issue where certain videos are not appearing in the apps at all.

    Thank you!!



  • Hi there,

    Episode 3, 5, and 8 of In Another World With My Smartphone are missing.

    Episode 16 of Ghost Hunt is missing.

    Episode 4 & 10 of Devil is a Part Timer is missing.

    Thanks! :)



  • I noticed this last night when watching in another world with my smartphone it was missing 3 5 & 8 but thankfully the smartphone app had them ironically LOL! episodes were missing on the Roku and PS4 0_1508965968392_2017-10-25 16.12.05.jpg



  • Thank you @skippingostrich and @nickdo. I have reported these and have added them to the list.



  • Soul Eater episode 9 is also missing



  • My Hero Academia 37 English Simulcast is still missing on the website



  • @breezedm @JIMBOYKELLY Thank you. I have reported these episodes and have updated the list.



  • Fairy Tail is missing quite a few for me. Using the app on my Android phone. And I'm not positive cause i can't get to my PS4, but most of these are missing on the PS4 as well. English, uncut:
    125, 127, 130, 132, 135, 138, 155, 160, 182, 187, 204, 219-222, 233, 237, and 238



  • Also Black Cat on PS4 English Uncut episodes 16, 17, and 21



  • Episodes 1 and 4 of Shimoneta: A Boring World Where The Concept Of Dirty Jokes Doesnโ€™t Exist, are not there.



  • 0_1508987231586_F06425CF-11D3-4596-9F8B-A13416C70811.png



  • Sakura Quest is missing alot as well. 6, 7, 12, 14, 17, 22 & 25



  • ReLIFE is missing ep.1, 3, 7& 9



  • Code Geass episodes 26 and 29.



  • @EMybaby08, @MiltonONE, @Lifenextdoor, @trenton5k, @the_krock, Thank you. I have reported these to the developers and have updated the list.

    The previously reported videos have been fixed.



  • I am missing Fairy Tail 237 and 238 I was watching in English dubbed uncut on the app



  • @Fairytalesforall Thank you. These episodes have been reported.

    [Update] All reported episodes have been fixed.


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