Fire TV Known Issues & Updates



  • This is the official thread for FunimationNow FireTV App support. Please follow this thread for updates to the app and the status of any reported issues. You may also report any issues not listed here and/or ask questions about the app.



  • Feature List

    Reserving space.



  • Known Issues

    Video Player

    1. Playback jumps back 15 seconds and repeats, then continues playback. (10486)
      a. Status: Fix is in progress.
    2. Playback does not resume after an ad in the UK and IE.
      a. Status: Fixed. โœ…
    3. Videos display a territory error or "Unable to Play the Video at this time". (9866)
      a. Status: Fixed. โœ…
    4. Unable to play SimulDubs videos from carousel nor from a Show detail screen. (10735)
      a. Status: Fixed. โœ…

    Browse

    1. Genre images have the genre named burned into the image and not displayed below each image.
      a. Status: Fix just needs to be verified by Funimation. Then it can be pushed to Prod.
    2. Shows with no active videos are appearing in the Shows list screen. (9561)
      a. Status: Fixed. โœ…

    Show Detail

    1. Both languages displayed in the audio selector even when a language is not available for the selected version. (9669)
      a. Status: Fix is in progress. It's waiting on another issue to be fixed.
    2. Continue Watching button appears even when a Show has no active videos. (9962)
      a. Status: Reopened.
    3. Correct progress bar not appearing based on version/language watched when multiple languages/versions have been watched. (9670)
      a. Status: Fix in progress.

    Authentication

    1. User is logged out every 24-hours, but it still appears as if the user is logged in. This causes playback issues because now the app is treating the user as anonymous instead of as a logged-in Premium user.
      a. Fix is ready and just needs to be deployed to the live app.

    Settings

    1. Restrict Mature Content setting not updating when changed from the website. (10808)
      a. Status: Fixed. โœ…


  • Tips & Troubleshooting

    Reserving the space.



  • "Video not available in this region" and "Unable to play video at this time" after watching an episode or two from Simuldubs on Fire TV app. Videos play fine if the app is freshly started, but after watching a couple (or even just one) of episodes, the next episode I start will begin playing and about at the point where the picture would normally begin to sharpen the video jump (appear to lag) approximately two more frames then freezes completely, then it kicks me to a bugged looking main menu. The only way to continue playing more videos is to exit from the app and reopen it.

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  • It takes forever for a video to play if it does at all. Works fine on PS4 app but I prefer Fire TV layout better. Restarting doesn't work either and it's not a problem with the internet since everything else working normally.



  • @Pooopylolipop Thank you very much for confirming. I wasn't quite sure of that ticket's status in the system. It is marked as "dev passed", which means that it has been fixed in a lower environment, but the last comment was that they were no longer able to reproduce in the latest build that they would be sending us. I wasn't sure if the build had been sent to us since that comment.

    @SSLocke Could you please post at least one video that you have seen this happen on, even if it happens on every video you watch? Please provide the show name, episode number, language, and version. About how long did it take to load the video? Could you time it? The developers will ask us all of this before they can work on it. If possible, could you also please do a speed test on your Fire TV? The issue might be only happening to users with fast connections.



  • @Sophie The show was Dragonar Academy ep 5-8, English uncut. It took about 10 minutes for the videos to start playing and once they do they constantly stop. It works fine until a certain time at night usually after 12:30am. After that the issues start.
    Speed test is between 18.68 - 21.43mbps



  • Ooh, time of day is VERY helpful. Thank you very much. If you haven't already done so, could you please report this issue using the form at the bottom of www.funimation.com/contact-us? That will put it on the developer's radar.



  • I have also experienced the same freezing issues as Pooopylolipop. Though for me the only way to get videos to play again is to completely restart the firetv. This happens far more often than my other issue.



  • @Sophie has there been any word yet on the issue that I had mentioned in my intitial post? Thank you in advance.



  • No change in the bug's status, but I've commented on the bug requesting an update.

    @SSLocke, @Pooopylolipop
    Could you please post the version number of the app? Does the issue still occur if you change the video quality setting?



  • @Sophie Version 2.0.0, and yes it still happens after changing the video quality.



  • @Pooopylolipop Thank you! That was the open question holding up the progress on the bug, so hopefully things will move forward now.



  • I have the Mature content restriction on all shows that have mature content. The only work around I can find is logging out and back in on the Fire TV stick app. This wouldn't be such a pain if the app actually saved the log in credentials. Seriously take that long to fix?



  • Any word on when the Fire TV will be fixed yet?

    I still see a lot of 'Fix in progress' and a few 'Update coming soon'. That was over a month ago. Can we please get a relative release date of the fixes?

    Thank you



  • Getting a lot of freezing issues on the Firestick.



  • @hardin_joshua This setting is controlled on the site. Log in to your Account on the site and disable the restriction. It's under Preferences > Video Settings Then relaunch the app. It should update right away. If it doesn't, please let us know here in the thread. There was a bug with this that was recently resolved and pushed to Prod.

    @bzarkovich I responded to your post in another thread. Please provide the requested information, so that the freezing can be investigated.

    @valyn76 I have updated the Known Issues list.



  • @Pooopylolipop The marathon territory error issue thing appears to have been fixed.



  • @Sophie, just want to bring it to your attention, after reading your last post I tried watching a few episodes to see if it was fixed and I can confirm that I am still having the same issue with no difference in how often, or the manner in which it appears. I do want to point out that there wasnt patch or update to the app either the on Fire TV, the version is still 2.0.0.



  • @Pooopylolipop said in Fire TV Known Issues & Updates:

    @Sophie, just want to bring it to your attention, after reading your last post I tried watching a few episodes to see if it was fixed and I can confirm that I am still having the same issue with no difference in how often, or the manner in which it appears. I do want to point out that there wasnt patch or update to the app either the on Fire TV, the version is still 2.0.0.

    @Sophie, I'll do some more watching over the next day or two that way I can be completely sure on wether or not anything has changed and ill make a post to let you know.


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