PlayStation App 3 Known Issues & Updates

  • This is the official thread for FunimationNow PlayStation 3 App support. Please follow this thread for updates to the app and the status of any reported issues. You may also report any issues not listed here and/or ask questions about the new PlayStation apps that will be coming out this year.

    New App Status

    PlayStation 4: Launched! Status thread here:

    PlayStation 3: Development has not yet begun.

    PlayStation Vita: Unknown

  • Current PlayStation 3 App Known Issues

    Video Player

    1. Video Playback is choppy on PS3 for some users. (Reported by users)
      a. Status: Wait for system video player update.
      b. This issue is caused by the player being used in the current app and cannot be fixed before the new app is out. The new app uses a different player.

    2. Closed captions turn back on and do not follow the user's previous setting. (Reported by users)
      a. Status: Wait for new app.
      b. The new app will have a closed caption setting AND a soft subtitle setting, so that you can have it set as you like. You can override this setting from the video player, but it will not overwrite the default setting. Default setting will be English closed captions Off and Japanese soft subtitles On.

    3. Closed captions/Soft subtitles are a second or so out of sync. (Reported by users)
      a. Status: In progress

    4. Player does not resume from correct point if user begins watching video from another app and resumes in PlayStation
      a. Status: Fixed (mostly)
      b. The original reported issue was fixed. There is a edge case where the player will not resume if the progress from the first endpoint is less than 1 minute.

    5. Free users get wrong simultaneous streams message.
      a. Status: In progress
      b. This is actually a feed issue affecting all apps, so it will be fixed eventually. Free users are seeing the message meant for Premium users that have not purchased the Family & Friends Add-On, so they aren't being prompted to subscribe.

    List Screens

    1. Logging in from Recently Added list screen crashes app
      a. Status: New; may not be fixed due to impending new app
      b. Just what it says. You can log in from any other screen in the app, just not this new one.

    Show Detail Screens

    1. When user changes the language from one with both versions to another with both versions, the version chooser changes instead of remaining as the previously selected version
      a. Status: New; may not be fixed due to impending new app
      b. If the user watches a video in English/Uncut, exits the player, and changes the language to Japanese when both languages are available in Simulcast and Uncut, the version chooser incorrectly flips to Simulcast instead of remaining on Uncut.
      The opposite also happens, however. If the user starts on Japanese/Uncut, and then changes the language to English, the version chooser incorrectly flips to Simulcast.

    2. An empty Subscribe banner appears on video thumbnails.
      a. Status: New; may not be fixed due to impending new app and this not being a critical issue
      b. For those of you that are Premium, you may notice a small gray rectangle in the upper left corner of each video thumbnail image as you go through the list of episodes on the Show Detail screen. This is the Subscribe banner. It's not supposed to appear for Premium users.

    3. Messages not marked as priority are displayed.
      a. Status: New; may not be fixed due to impending new app
      b. There is a marketing message that you'll see on some Show Detail screens that isn't supposed to appear. It's not bad that it is as it's usually a marketing tagline. It's just technically not supposed to appear unless it is marked as "priority".

    4. User is taken back to search after backing out of a Show Detail in a list of Similar Shows
      a. Status: New; may not be fixed due to impending new app

    5. On Show Detail - Video List, only languages that anonymous and Free users have permission to watch appear in the app; no exclusivity indicator
      a. Status: New; may not be fixed due to impending new app
      b. This basically means that only the languages the user has permission to watch that are available appear in the metadata for a video. What is supposed to happen is that all languages should appear and any that the user cannot watch because it is only available to Premium subscribers should have a little exclusivity indicator icon. For us, this is circle with a check in it.

  • App Updates
    Recently we added a series of quality of life improvements to the current PlayStation app to tide everyone over until the new app is ready. These improvements were made based on user feedback and my own thoughts on what we could do to make the app easier to use.

    I don't think anyone really noticed them, except for maybe remote support, but they were the kind of updates that weren't meant to be noticed.

    • Added PS3 and PS4 remote support
    • Changed default focus to "Play" on the Version/Language chooser overlay on Show Detail Video List
    • Changed default focus to the Continue Watching button on Show Detail. It used to be on the Season list.
    • Created a Recently Added screen. Now, you can scroll through the entire loooooooong list of every video up on the app in order of most recent SVOD start date.
    • Added shortcuts to Shows, Queue, Recently Watched, and Recently Added screens. Use L2 and R2 to jump through lists by 5 pages
    • Shortened Prefix text, so that the video type and video number are displayed. "Watch Next" became "Next". "Continue Watching" became "Continue".
    • Added shortcuts from video thumbnails. Now, you only need to push triangle to resume. You no longer have to then go to the video detail, select the resume button, and then select the Play button.
    • Removed video results from Search, which decreased the load time there.

  • Tips & Troubleshooting

    Reserving space.

  • Got the 2.0 update and now it seems all the app is good for is this telling me "you have been disconnected from the network" after failing to load anything but the tab menu.

  • @ComHop The app only just launched. Please try closing the app completely and then launching it again. This should clear any cache from the previous app, including previous logins, which could be a possible cause. If it does not, then please try deleting the app and then reinstalling it. If the home screen is still not loading, could you please post a screenshot of the menu?

    [Update] I was able to reproduce the issue, so no need to send a screenshot now. The developers are working on a fix. Thank you for reporting!!

  • Other than @ComHop's report, please use this thread for PS3 issues from now on.

    The PS4 status thread is here:

  • Update 2.0: Ads, after ending, seem to mess up All controls. CC included.

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