Video Player - "stream not found" after 2 episodes (or 45 minutes) - RESOLVED



  • There is currently an issue where after the user has watched 2 episodes of any show, clicking anywhere on the player to navigate to a third episode results in a "stream not found" error.

    What is actually happening is that your token is timing out after 45 minutes. The number of episodes isn't the trigger. It is the length of time that has occurred since playback began. That means that this issue would occur after watching 2 episodes of Fairy Tail, after 9 episodes of Hetalia, or after 18 episodes of Puchim@s. This issue also occurs if you watch one episode, but do not navigate to another episode until after 45 minutes have passed since you first started the video player.

    This thread is to track the status of this issue and to provide a workaround if you don't want to have to navigate back to the show page:

    Status:
    Developer Ticket has been submitted. I do not have an official ETA on when this issue will be fixed at this time.
    Update 1/23/2014: I will have update on this issue at around 4:00 p.m. CT today. I'm currently testing.

    Workarounds:
    Navigated From a Show Site:
    First, check the video player playlist for the title of the next episode that you would like to watch. Then replace the title of the episode you just watched with the title of the next episode in the URL in your browser bar. Then hit Enter. This will load the video player page for that episode and will reset the session timer.

    For example, if you are on http://www.funimation.com/shows/fairy-tail/videos/official/the-fairy-tail/, you would replace the URL with http://www.funimation.com/shows/fairy-tail/videos/official/fire-dragon-monkey-and-bull/.

    Navigated From Queue:
    First, check the video player playlist for the title of the next episode that you would like to watch. Then replace the title of the episode that is currently in the URL with the title of the next episode that you would like to watch in the URL in your browser bar. Then hit Enter. This will load the video player page for that episode and will reset the session timer.

    For example, if you are on http://www.funimation.com/play_queue/70/7556442/yuuji-shana-and-a-kiss?at=0, you would replace the URL with http://www.funimation.com/play_queue/70/7556442/declaration-of-war-behind-the-school?at=0

    If you chose "Play Show" from the queue and don't have the episode title in the URL, then just append the episode title of the next video you would like to watch. So, if you have http://www.funimation.com/play_queue/70/7556442/, then you would add "declaration-of-war-behind-the-school" to the end of the URL.

    I know that this is inconvenient, and we are working as quickly as possible to resolve. Thank you to everyone that first reported this issue and for your patience. This was a bit frustrating to reproduce since I had first thought that it was the number of episodes that triggered the issue and not the length of time that the user was on the page. One can only watch so many episodes of Puchim@s at a time.



  • Because the workaround above also has a few steps, you could also have your Queue or the About tab of the show site open in a second tab and use this to find the URL of the next episode. You could either open the link in a new third tab and close the first tab with the video player in it or copy the link and paste it into the first tab.

    This workaround and the one in the OP are in lieu of having to navigate back to the show site or your Queue.



  • This issue has been resolved. Playback will time out in this way after 3 and a half hours. This should give you about 8 episodes of watch time before you have to do anything other than click "Next". When playback times out and you get the "Stream not found" error, you can get to the episode you want by first reloading the page and then by using the playlist to get back to the episode you were on (video numbers coming soon). If you have any questions, please submit a ticket at www.funimation.com/support. If you have any feedback, please post in the Suggestions Box Forum.


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