I'm sorry to hear you're having issues. Thank you for emailing support ahead of time. Even though it may seem like it's not having much effect at first, it really does help the tech team analyze and correct things in the long run.
One thing you might want to try is to contact @FunimationHelp directly on Twitter. Sometimes you might get a faster response that way. I'll also see if I can get in touch with the admins on your behalf to see if we can get to the bottom of this.
Again, I apologize for the inconvenience, and we appreciate your patience in this matter.