There are three things that I want to mention on here which I feel could improve the xbox app. The first is that the controller disconnects after 10 minutes due to “inactivity”, which isn’t great if I am wearing headphones to listen.
I think you need to make it like Youtube and Netflix where as long as a video is playing, the controller stays connected.
The second is to do with the My Queue section. It would be nice if instead of one long line, the shows were aranged in a tighter formation to be able to scroll through them all more quickly.
It would also be nice to be able to arrange them to make it easier to find things more easily, such as sort alphabetically, recently added etc.
The third thing isn’t a design issue, but I am having some buffering issues on the app at the moment that may be server related. I have a 100mbps package and have checked the speed my xbox actually receives in the settings which is around 95mbps, so i know it isn’t due to a slow connection.
I can also watch 4k Youtube videos with no buffering and Netflix is also fine, which is why I think it may be the Funimation servers.
The videos all struggle to play at 1080p and even when they downgrade in quality to try and run, the video will still pause to buffer for sometimes about 30 seconds at a time.
Hopefully these are a couple of easy items to fix.
I appreciate your kind words. I guess my thinking is that if my account is locked for at least two weeks, it would serve as an extra barrier for me getting into needless conversations especially while running on burnout from all the various troubleshooting i've done to try to "pin down" the problems with IE 11. To compound this, i've been feeling weak from a dreadful cold that is not only acerbated from the fluctuation in temperatures where i'm at, but also a past medical condition.
Sometimes i think it is also good to just take a step back and introspect. If locking my account will cause you more hassle, i'll just have to restrain myself. I remember in the past when a Verizon Moderator had locked my account. I had posted something that they had taken down, but, i didn't realize they had done that. I re-posted, and was immediately frozen. That was serious business. I know people may complain about moderation here sometimes, but, to give you an idea, that account was out of commission for five  years. And even though there was the time lapse and new mods had gone into effect, it did not matter. They wanted to know that i had thoroughly re-read their lengthy terms and conditions and AGREE to be bound to them - - anything less was not tolerated. I had to prove to them that i clearly understood their terms and put into the message that i AGREED to be bound by the terms or risk PERMANENT disqualification. Thankfully, i finally got access to that account, but, i paid a hefty price in contemplation forest. After that harrowing experience, i thought twice about the posts that i would submit to their forums and really try to avoid posting there if possible.
Update- I am currently speaking with another Funimation technical support agent, but, i have to be honest, just to muster the wherewithal and craft an e-mail back with the steps they want me to follow is becoming increasingly difficult... Not sure i will be able to see this through to completion, unless, they don't mind waiting a couple of days for a response back?
@Sophie I'm having the same issue with the controls not working after the video starts and I've tried uninstalling it and reinstalling but the issues is still there as well as it's not picking up playback, it starts the episode over again.
Could you please post specific steps to reproduce the issue and include a specific video to play even if the issue occurs on all videos you have tried?
@SilverJewelz Could you please post specific steps to reproduce that include a specific video to play even if the issue occurs on all videos you have tried?
@jamesytp The fix requires a system video player update, which is separate from the app. No ETA I'm afraid, but I will ask for an update. I did see movement on that ticket a while ago.
@Kenshiro3 Do you mean that the video quality setting is changing back to auto even when you have changed it to something else or do you mean that the player is not playing at the quality you have it set to?
I appreciate it sir! I honestly mostly stream through my Roku, but the only way I've found to re order my queue was on the website (It'd be awesome to be able to do it on my Roku though), so that's why I'm doing it there.
@Sophie whenever I use the Funimation app on my iPad mini 2 and try to watch whatever anime on the google chrome the app always crashes I am able to connect to the chrome because the Funimation logo appears on my tv but when I put a anime the app just automatically crashes
Currently Using Samsung smart TV 100mb/s
Also experience buffering issues on ps3 and ps4.
Most shows it seems like they do this. right now its my hero academia episode 40 though.
The most frustrating part is within the app there is no buffering, it's like you can only download 15 seconds at a time. I can let it sit for 5 minutes and yet 15 seconds later the hamster wheel starts turning.
As I said before several devices do it and my internet is fine because Netflix has no issue. It is on your end please fix. this this should be a higher priority.
Honestly, it's ridiculous. I can't seem to get help from anyone in Customer Support, and I'm losing hope in the forums. The buffering in this website is astonishing. This is literally the first time I've seen a website with such a terrible buffer. I could pause an episode for 10 minutes, and the buffer will only move a couple of seconds in advance. According to other threads, it's been like this for years. If any moderater is reading this, then I highly recommended you listen to @testnamehere and get new web developers. I am all for supporting anime but why should I pay approximately $6 when I can easily go to another website that works a lot better and is free. My monthly subscription expires in two days and I don't plan on renewing it because of buffering, lack of help, and commenting problems.
@Sophie I replied detailing my problems with my comment issue about 4 days ago, and I haven't heard back so I trust you will solve this when you return. I know there was another person (in another thread) who had the exact same commenting problem as me, so maybe you could use my information to help them. The paragraph above isn't directed towards you. It's directed to Funimation, in general. But I truly thank you for your help though.
I'm going to another website for dubbed anime so please feel free to lock this thread if no one else is using it.
@Sophie sorry to necro a month old thread, but firefox has api's to request location without forcing the user to disable tracking protection, which is, in most cases, not a great approach. Is there any discussion happening regarding using the proper location requesting? I'd prefer not to risk my privacy if location truly is the only thing you are capturing with it disabled. As for recommendations of other anime/progress tracking for the user, there are definitely other ways to do it, Netflix for example does not require disabling tracking protection and it does recommendations, progress tracking, and all of the support scenarios you mentioned as well.
I am having the same priooblem. This site will not accept my card. Or at least that’s what I’m having to believe! It’s not saying my card info is wrong or being declined. It asked for my CvC code. I type the code in, it refreshes and clears the code in the box as if I never put it in. There is no prompts saying it had been declined, wrong card info, or that I had purchased the package. I am very clueless to what is going on, and would very appreciate a answer or help with this.