Yes, this was the same disconnection issue. It was resolved the morning of 10/16, but since this has now happened a second time, I have moved and pinned a thread to be used as the main discussion thread:
Will there be any more investment in this app?
Ever since the change from the previous app to the new Funimation Now one I've had a wretched experience. The app is so slow to respond to actions. Even simple ones like adding a show to my queue. I experience many of the problems listed in this thread from the CC not being remembered to only the PS home button being responsive after starting a video.
I understand supporting old platforms isn't desirable, but I wish there were a way to roll back to the app before Funimation Now on the PS3, because even if it didn't look as nice it functioned much better.
I've tried just living with it, expecting fixes to come and things to get better over time, but it's getting increasingly difficult to stay patient.
@bigdpink32196 The jump back issue? Please submit a report via the Customer Support form. This helps the developers to know that the issue is still happening. Since it's hard for them to reproduce and that aren't getting customer tickets about it, the bug keeps getting closed. I re-open the bug every time someone posts here about it, but customer tickets is what will keep it open until the developers can consistently reproduce the issue on their own.
@ArtistTimLong I completely understand. I will put in the request to cancel your subscription, and will email you.
[Update] I have submitted a cancellation request to our Customer Service team and have emailed you. I will email you again once the cancellation has gone through.
[Update] Customer Support has let me know that your cancellation request was already processed after you reached out via Twitter and that your subscription will end on October 28, 2017. Since you are on a free trial, you will not be charged.
In My Account > Subscription, you should see that your Subscription Status is "Cancelled". You should also see a "Keep Subscription" button. If you still see a "Cancel" button or an "Active" Subscription Status, please let me know as this could be a bug.
Could you please report the episode list loading issue via the contact form? To avoid confusion, report it as "loading" instead of as "buffering" and include a screenshot and a link to a specific page where you've seen the issue occur, if possible. Even if this happens on all video list pages, including a specific page helps us to reproduce the issue.
Please use this thread to discuss it. The latest occurrence was resolved early on October 17.
The error message that you see is just a general "cannot connect error" and appears when the app cannot connect to FunimationNow. The cause of this error can either be that your device cannot connect to the internet at all or that FunimationNow cannot be connected to.
I've asked for this error to be split up and the message adjusted to better convey this.
Please put in a ticket at https://www.funimation.com/contact-us/#contactus-support-form to report the issue to Tech to be fixed and include as much information about the device you are on as possible. If you are on a computer, please include your OS, your browser version, and any add-ons/extensions that are installed, so that the developers can attempt to reproduce the issue.