Funimation FAQ

If you don't see what you're looking for, please fill out the form below to contact a member of our Support Team.

Where can I learn more about Funimation Shop policies?
You can read our entire shop policy here: http://www.funimation.com/shop-policy
Which countries do you sell and ship to?
Per contractual obligations we can only sell and ship product from The Funimation Shop to customers in the U.S. and Canada.
What is your return and refund policy?
You can find our return and refund policy here: http://www.funimation.com/shop-policy
What forms of payment do you accept?
We accept Visa, MasterCard, and Discover credit cards, PayPal, and Funimation Gift Cards. We do not accept debit cards, third-party gift cards, cash, or checks.
How do I redeem a Funimation Gift Card?
Choose “My Account” from the top of the navigation bar. Once there, make sure you’re on the “Profile” section. Then, scroll down until you see the “Gift Card Balance” drop down menu. Open the menu and you’ll see where you can redeem your gift card and check your current account balance.
What can I use my Funimation Shop Gift Card on?
You can use Funimation Gift Cards on any product offered in our official online store and to buy or help pay for a FunimationNow subscription.
Will my gift card expire?
A Funimation Gift Card purchased from The Funimation Shop will never expire, however some promotional gift cards given out as special offers during conventions, events, and via email do have expiration dates. The funds on your card can only be redeemed in The Funimation Shop and cannot be exchanged for cash.
Can I use Funimation Gift Cards to buy things at Funimation Convention Booths?
No, our gift cards are only redeemable on our online store.
How do I reset my password?

Go to the top navigation and click “Log In.” Below the form fields for your username and password, select “Forgot your password?” Follow the directions on the next page and check your email for further instructions.

To change your password if you are already logged-in. Visit the “My Account” page. Select the “My Information” section, then click “Edit” on the row labeled “Password.” Save the changes you’ve made and you’ll be ready to use your new password!

How do I report a video issue?
If you’re having trouble watching one of our videos, or if you’ve found a subtitle error, please reach out to us through our Support Page and select “Technical - Other” as your reason for contacting us.
How do I delete or close my account?
Visit Customer Support. Under "Reason for Contact", choose "Subscription: Cancelation.” Then enter your request in the “Details” field.
What are the age restrictions on FunimationNow?
FunimationNow is open to all users aged 13 and older. By using this site, all users have confirmed that they are at least 13 years old. Some of our mature content is only available to fans aged 17 and older.
Who can I contact about Funimation's streaming service or about my subscription?
Visit Funimation.com/support and choose “Account Management” as the reason for contact.
What is a SimulDub™?
New English-dubbed shows that you can watch every season within weeks of the anime’s original Japanese broadcast —a FunimationNow exclusive only available to FunimationNow Premium Subscribers.
Can I access subscription videos and other content through the free mobile, tablet, and console apps?
Yes! Our entire library of subscription videos is available to Premium Subscribers on any of our apps as long as you are logged in to your FunimationNow account.
Can I change my Subscription Plan?
Yes, visit “My Account,” then click on “Subscription.” Once you see the list of dropdown menus, click on “Summary,” and finally “Change Plan.” That will allow you to begin making your new subscription selection!
Why was I charged $0.01 for the free trial?
This is only an authorization charge to test that your payment method is valid. Once your payment method has been validated, the charge will be dropped from your statement.
How do I cancel my subscription?
Navigate to “My Account,” then click on “Subscription.” Once you see the list of dropdown menus, click on “Summary.” From here, you can select to cancel or change your subscription plan.
Who do I contact for app support?
If you’re having any trouble with one of our apps please visit our Customer Support Page, browse our list of potential issues, and pick the one that’s closest to the problem you’re experiencing. We’ll do what we can to help from there.
Can I use FunimationNow apps if I only have a free account?
Yes, free account users have access to a limited selection of shows and videos with ads on our apps.
Can I sign up for a FunimationNow subscription through the PlayStation app?
Unfortunately, not at this time.
Do I need a PlayStation Plus account to use the Funimation PS3 App?
A PlayStation Plus account is not needed to use the FunimationNow app, but a free PlayStation Network (PSN) account is.
Does the FunimationNow PlayStation App work on PS4?
Yes!
Is the FunimationNow PlayStation App available on PlayStation Vita?
Yes.
Is there a FunimationNow app for Xbox 360?
Yes!
Is there a FunimationNow app for Xbox One?
Yes!
Do I need an Xbox Live Gold account to install the Funimation Xbox App?
No, you will only need an Xbox Live account.
Which Apple TV models are supported?
The FunimationNow app only works on an Apple TV (4th Generation) running tvOS 9.0 or later.
Which Amazon Fire TV models are supported?
The FunimationNow app works on all Amazon Fire TV boxes and the Amazon Fire TV Stick.
Which devices have a FunimationNow App?
Visit our apps page to see which devices currently offer the FunimationNow app.
Can I manage my queue in the Xbox app on my computer?
Yes! Because your queue is synced between the Xbox 360 App and the website, you can add or remove shows from your queue using either the Xbox 360 App or Funimation.com (United States), Funimation.uk (United Kingdom), or Funimation.ie (Ireland), and your queue will update in both locations.
What do I get if I install the Xbox 360 App and I am not a subscriber?
Non-subscribers are not able to access the Xbox 360 App. Visit Funimation.com (United States), Funimation.uk (United Kingdom), or Funimation.ie (Ireland) to become a subscriber and get unrestricted access to Funimation’s entire library of new and classic HD, ad-free anime!
Who do I contact for app support?
If you’re having any trouble with one of our apps, please visit Funimation.com/contact-us (United States), Funimation.uk/contact-us (United Kingdom), or Funimation.ie/contact-us (Ireland), browse our list of potential issues, and pick the one that’s closest to the problem you’re experiencing. We’ll do what we can to help from there.
Why am I able to log in to the app and play videos even though I have cancelled my subscription?
If you’re a paying subscriber that’s not currently in a free trial and you have cancelled your subscription, your account will remain active until the end of your subscription term. Once that time is up, it will revert back to a Free account. You can restart your subscription at any time on Funimation.com (United States), Funimation.uk (United Kingdom), or Funimation.ie (Ireland). If you have any questions about your FunimationNow subscription, please visit our Customer Support Page and fill out a contact form.
Which devices have a FunimationNow App?
Funimation has apps available on iPhone, iPad, Android mobile, Android tablet, Kindle Fire, Apple TV, Fire TV, Roku, Xbox 360, Xbox One, PlayStation 3, PlayStation 4, and PlayStation Vita. Visit Funimation.com/apps (United States), Funimation.uk/apps (United Kingdom), or Funimation.ie/apps (Ireland) for more information.
Can I watch all of Funimation's anime on the app?
You will have access to most of our shows, however a few will not be available due to restrictions on territory rights or subscription video on demand rights.
Do I need an Xbox Live Gold account to install the Funimation Xbox 360 App?
No, you will only need an Xbox Live account.
Can I work for Funimation?
We’re always looking for passionate, talented people to join our team. We frequently posts job openings on Linkedin and http://funimation.myexacthire.com.
Can I become a voice actor?
We have open voice acting auditions about once a year. Currently, there’s no set schedule for when we conduct open auditions. But, if you are over 18 years old, live nearby, and want to be included on the audition waiting list, send an email to voice.acting@funimation.com. Be sure you include the following:
  • Resume
  • Demo Reel
  • Contact Information
Does Funimation offer internships?
We’re always accepting undergrad resumes for our various internship programs. If you’re interested in applying, you could be the next intern for one of the following departments:
  • Marketing (Focus on strategy, PR, media, social media, marketing)
  • Creative Services (Print design, digital content, web design, copywriting)
  • IT (Information Technology)
  • Promotional Video (Trailer Development, Editing, Sound Design)
  • Consumer Licensing (Licensing, Acquisitions)

So what do we look for in an intern candidate? Reliability, integrity, excellent communication skills, and an interest in anime are all strong advantages. All intern candidates must live locally in the DFW area.

If you’re ready to apply, send your resume and portfolio to interns@funimation.com.

Internships are unpaid and must be coordinated with your college for class credit.

Is FunimationNow available in my country?
Our anime streaming service is currently available in:
  • The United States of America
  • Canada
  • The United Kingdom
  • Ireland
Keep an eye on our blog and social channels for updates on our continued growth and expansion!
How do you decide which shows to license? Why don’t you have [insert show name]?
While we’d love to license anything and everything we want to watch, the world of anime streaming and licensing is very competitive. We do our best to fight for shows we’re passionate about, and we try to create well-rounded seasons that will appeal to different audiences and help fans discover new anime.


Contact Us

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