The old thread was getting really long, and information from FUNimation was obviously getting lost in the shuffle underneath the complaints. Here's all the information I currently have on this issue:
We're aware it's still happening. We were able to implement a fix that helped at least some users have better video playback once they reached the videos, but we we have been unable, so far, to correct the issues with the menu lagging. Some users may still be experiencing video playback issues, though we have confirmed not all users are. The lag will increase and decrease in severity, and may even appear to go away for some users, but some users are experiencing it as a constant issue.
Our tech support team has been working OT ever since this started to resolve the issues. So far, we have not been able to resolve them. While we thank you for all of your suggestions in the previous thread, none of these suggestions has resulted in identifying and resolving the issue.
When we believe we have resolved this issue, this will be the first thread you will see updated with news about this.
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If you have any questions or concerns about your EVS subscription, please contact .
I cannot bold this enough. If I could double or triple bold it, I would.
If you would like to share your experiences with this issue here and commiserate with others who are suffering from the same issues, you are welcome to do so. We do read all of these threads, so we know how frustrated you all are. However, all EVS account issues must be addressed from . You will not get any answer regarding the status of your account from posting on the tech support forums.