The old thread was getting really long, and information from FUNimation was obviously getting lost in the shuffle underneath the complaints. Here's all the information I currently have on this issue:
We're aware it's still happening. We were able to implement a fix that helped at least some users have better video playback once they reached the videos, but we we have been unable, so far, to correct the issues with the menu lagging. Some users may still be experiencing video playback issues, though we have confirmed not all users are. The lag will increase and decrease in severity, and may even appear to go away for some users, but some users are experiencing it as a constant issue.
Our tech support team has been working OT ever since this started to resolve the issues. So far, we have not been able to resolve them. While we thank you for all of your suggestions in the previous thread, none of these suggestions has resulted in identifying and resolving the issue.
When we believe we have resolved this issue, this will be the first thread you will see updated with news about this.
- - -
If you have any questions or concerns about your EVS subscription, please contact .
I cannot bold this enough. If I could double or triple bold it, I would.
If you would like to share your experiences with this issue here and commiserate with others who are suffering from the same issues, you are welcome to do so. We do read all of these threads, so we know how frustrated you all are. However, all EVS account issues must be addressed from . You will not get any answer regarding the status of your account from posting on the tech support forums.
Thanks!
The menu seems to have gotten a little better but is now lagging again at 8pm mst. I have no problems with any of the videos once you can actually get to the option to play them that is. Funny thing it works fine in the morning and afternoon but after 6pm it slows and sometimes comes to a complete stop. Which is really annoying because I work during the day and I wanna watch anime when I get home and I can't. I think it has to be overload related and it's only gotten a bit better because those who subscribe have all but given up hope on the roku channel. Can't really blame them cause the problem has been ongoing for almost a month now if not longer.
If you throw a kitty out the window, is it kitty litter?
That is interesting. Last night the menu was working perfectly for me until around 9pm central standard time, so it was the same time that Kohta posted, but in a different area.
I thought it might have just been a fluke until I saw what Kohta posted. Personally, I find this to be a great improvement. Continual improvements work for me, but I tend to be an optimist.
On a side note, I had the issue with playback a little while back as well. Videos would stop to reload over and over. I removed some junk roku channels from my lineup leaving me with Funimation, Netflix, Crunchyroll, Crackle, and a couple of channels my dad likes. I then performed a factory reset. Immediately after that, I chose the next episode in the series and it played perfectly. I have not had an issue with video playback since. Not sure if this will help anyone else, but it seemed like it was worth mentioning.
Keep up the good work guys, and I hope you can get this issue fixed as soon as possible.
menu load times on my roku device is still slow and has been so for several days now. turning the roku device off and then on again helps a little but not much. Please look into this issue and find a resolution to the problem.
If this continues without a resolution then I might consider cancelling my subscription at the end of this month as I already have plenty of anime to watch on CR and I have no problems using the CR roku app on my TV.
This is ridiculous and tiresome. I have been dealing with this issue for two months now an there will not be a third. I have sent a number of emails an only received one automated email in return. I don't have the time or patients to read through these post describing the same issues I'm having, with no resolution in site. I have one more email in me to request a refund for service or credit for a month of service, them funimation has 30 days to get their act together. Can you say "CLASS ACTION"
@3tfighter
Where are you emailing? problems with Roku: is the address you want. I have always received personal responses from them when I emailed them. is where you email for account problems or cancelling your account. I actually have had better luck with the Roku app lately. For the past two nights it logged in as quick as CR and the videos played fine (I actually just finished Paycho Pass about 10 minutes ago.)
Sponges grow in the ocean. That just kills me. I wonder how much deeper the ocean would be if that didn’t happen.- Steven Wright
To the FUNimation team,
Unlike the various other members of the site here, I fully recognize the effort you are putting forth to resolve these issues, and I personally want to thank you for doing so. I'm sorry on behalf of others here that do nothing but whine and complain whilst pointing fingers and placing blame (with a few exceptions of people who understand this is a beta site, and nothing ever goes without a few hiccups). I appreciate the continued support, even through the ungrateful fanbase, and hope to see FUNimation back up and running soon. You guys rock
.
I don't know if this is the same issue we are talking about, but with me. I'm not getting the big red play button. Is this the same issue?
Thanks,
On a side note, I had the issue with playback a little while back as well. Videos would stop to reload over and over. I removed some junk roku channels from my lineup leaving me with Funimation, Netflix, Crunchyroll, Crackle, and a couple of channels my dad likes. I then performed a factory reset. Immediately after that, I chose the next episode in the series and it played perfectly. I have not had an issue with video playback since. Not sure if this will help anyone else, but it seemed like it was worth mentioning.
Keep up the good work guys, and I hope you can get this issue fixed as soon as possible.
Thanks for the tip for the playback issues! I will give that a try
I was having the issues a few times and wasn't sure if it was related or not.
Unlike the various other members of the site here, I fully recognize the effort you are putting forth to resolve these issues, and I personally want to thank you for doing so. I'm sorry on behalf of others here that do nothing but whine and complain whilst pointing fingers and placing blame (with a few exceptions of people who understand this is a beta site, and nothing ever goes without a few hiccups). I appreciate the continued support, even through the ungrateful fanbase, and hope to see FUNimation back up and running soon. You guys rock
.
Really? Are you even a paying subscriber? And this is about the roku channel not the beta site. You really shouldn't go around assuming things or posting on the behalf of others. Unless of course you can read minds.
In any event no one should have to pay for a service that doesn't work or has unreliable performance. This problem has been a month plus ongoing, it's almost absurd that the issue hasn't been resolved by now. And what of the people who specifically went out and bought a roku just for the funi channel and have no other means of watching anime from funi? They are screwed is what the reality is, so they have every right to complain.
I know the tech support team is working on the problem but I don't think they even know the cause or how to fix it, which is why it's still a ongoing problem. Next time put a little thought into what you write and consider what service actually means.
If you throw a kitty out the window, is it kitty litter?
I was excited to discover Funimation's subscription service last night (around midnight PST), and everything worked great for the couple hours that i watched it. I went to use it today during the day (been trying off and on from 2pm til ~8pm PST) and its almost like the servers that handle your website and roku frontend are being bogged down. If by luck I can actually get to an episode to play, streaming is great and works well. I mention your website as well because its acting almost as slow as the roku app...
Hopefully this gets resolved before my 14 day trial is over, otherwise I wont bother to pay for an actual subscription.