In the iOS app when I get one of those ads that I have to manually close I get no video or menus at all, just sound. Only way of working around this is to close the app and kill it. Then I'll get it again after I attempt to watch a video yet again. By the 3rd time I was finally able to see something even though I got the pop up ad but then after the opening of the song I got another one of those ads and the app just crashes.
Also I often can not click on the ad to be able to close it. Can Funimation stop using these ads for the app and just use normal commercials? They seem to cause more problems and are more annoying then anything. I would love to use this app but really why are ads crashing and causing playback issues?
On a side note the sound quality is horrible. Sounds like it's compressed down to 64k and that is being generous.
Any issues with the iOS or Android apps need to be addressed to their developer, Phunware, as we can't provide support for them here.
We're aware that this is an issue many users have reported, and we're working with the developer to address it.
Some users have reported luck with altering the brightness settings on their phones, as well, though YMMV.
That is great and all but I never get a response back from them at all. I've sent about 5 reports in the last few weeks and all i get back is that I sent a report to them. No further update or anything else. What am I suppose to do when you guys cant help me out and the company that develops your app refuses to respond back? This is getting frustrating! So do i just wait till things eventually get fixed? I mean it's not like this is the first time I have had problems with this kind of issue. If anything I remember this being an issue when the app first came out too.
Unfortunately, there's not really anything we at FUNimation can do about these app issues that we're not already doing.
We do track these issues and talk them over with Phunware, but, ultimately, the support for non-account related issues has to come from them, as well as future versions that address these issues.
That is just an unacceptable answer. I'm sorry but I'f i paid for a product and it does not work as advertised. Funimation should really think about changing developers if that is the case. I mean if the best answer is that "we can't do anything" and the app developer funmation outsourced to is negligent in responding or fixing this problem. There needs to be more then just talking with the app developers, there needs to be results. This bug has been around for over a year at this point so really I wont take that it's not Funimations fault. So please don't try putting the blame on the developers when clearly this has been a problem for a very long time.
Really I'm more disappointed then even mad. I just wont bother with trying anymore. I love your products but what a huge disappointment this all has been.
I'm sorry you feel that way, jsc315.
For something like this, it isn't just as simple as single-person consumerism, where if you don't like a product, you can just buy a different product that is already on the shelf. Phunware built our apps from the ground up and, if we were to switch developers, a new company would need to do the same. Meanwhile, it's unlikely that the old software would receive any updates at all. This would result in several months (at least!) of even more heavily impacted service for all users across all of our mobile apps, if not resulting in the apps outright not being available at all for that timeframe.
We know that the quality of our apps reflects on us as a company, which is part of the reason, I'm sure, that we went with such a well-known and generally well-received company like Phunware.
Also, for the record, I am not "blaming the developers" for this. I'm simply stating the facts of the arrangement we have with Phunware: we are in communication with them about bugs, we cannot fix the bugs ourselves, and they are responsible for responding to support inquiries regarding their product. That has nothing to do with blame or fault, or shirking any of it, it is a disclosure of how the system operates and what our agreements with the company are.
It isn't that we "can't do anything", it is that we are already doing the things we can do and, as per our agreements with Phunware, we are unable to provide technical support for, or alter, their product.
I appreciate your response. I'll just have to stop using the app for a while as it's more frustrating to use and I get my hopes up. I just hope there is a update sometime in the near future. With all that said thank you for taking your time and dealing with this. I have no reason to continue this conversation any further. Again I'm sorry if any of this came off as mean, It's just aggravating that's all. I do still love Funimations physical products so there is that. Have a nice day and thanks again.