I'm in the US, but when I load www.funimation.com over IPv6, I get the "Sorry, this video is unavailable in your territory." error when trying to watch episodes in the free player. Specifically, Jormungand episode 17 or Psycho-Pass episode 4.
If I configure Firefox not to load www.funimation.com over IPv6 (network.dns.ipv4OnlyDomains) or disable IPv6 completely (network.dns.disableIPv6) it works perfectly fine. I've tried reloading numerous times with IPv6 enabled, so I'm almost certain this is not just a bizarre coincidence.
I first noticed this a couple hours ago. For what it's worth, the last time I'd watched a video without this problem was the aforementioned Psycho-Pass episode at about 2012-11-07 02:00 UTC. (The election interested me, but not the TV coverage!)
I don't know if you only recently enabled IPv6 or if it's been enabled longer but used to work. If you didn't know you had IPv6 enabled, go ask CloudFlare. ;P Maybe they turned it on by default.
My IPv6 IP is 2001:470:5:932:2e0:b8ff:febb:161b, and all of 2001:470:5:932::/64 is mine*. (It's a Hurricane Electric tunnel using their Miami, FL, US tunnel server.) For what it's worth, MaxMind's free geoip database seems to geolocate HE's whole 2001:470::/32 range to the US. (Which is not entirely correct, since they use it globally, but I'm not going to look a gift horse in the mouth.)
* I hope that's not a violation of the forum's personal information rules. This is the Internet, and that's a static IP assignment. It's public information, and I don't pretend otherwise.
I'm getting the same error as well. It's been a week since I watched a video on here and now even videos I've watched before are giving me the error. (US here)
Okay, but are you using IPv6? You might be experiencing a different issue. What does vsix.us say?
Matt Nordhoff
I'm having the same problem, on IPv6. I'm in Michigan, and using the IPv6 address assigned to me by Charter Cable. Charter's allocation from ARIN is 2602:100/28 and MaxMind appears to list that entire block as US.
And I can verify that either watching it directly on Hulu (instead of going through Funimation's site) works fine, as does adding www.funimation.com to the ipv4onlyDomains list in Firefox as suggested in the original post.
I am running ipv4, and I am getting the video is not available in your area, I am in florida. and I cannot watch anything on thier site.
And here I was considering paying a subscription again, well not now.
sorry funi
so only 3 of us are having this problem??????
I have tried chome, firefox, and internet explorer. I even disabled ipv6 with no luck,
mudduck454: if you're getting it without IPv6 then it's probably unrelated to the IPv6 problem. Yours is probably just a case of your IP address being mis-identified in their database. The FAQ says "If you live in the U.S.A. or Canada, please refresh the page. You may have to do this more than once. We are working to fix this issue and apologize for the inconvenience." There's a post from Sophie dated 6 hours after that FAQ answer was posted claiming the problem was fixed though, and refering people to post any continuing problems in this thread, however that seems to be specific to people from Canada getting mis-identified and you said you're in Florida... This post from Sophie seems to suggest your best bet might be to email . I would suggest including in your email the date & time that you tried to watch it, what the exact message was you got, and your location and IP address. You can find your IP address by visiting ifconfig.me.
I'm having the same problem. (I'm in the U.S. on IPv6.) Switched over to watching on Funimation's new Roku channel, then the show I was watching disappeared from the channel and was replaced by white blocks with episode titles that can't be clicked.
I seriously wish Funimation would just charge a few more bucks a month and hire some more techs.
This is now the new issue tracker thread for United States users getting the "video is not available in your territory" message.
Please do not mention any other player issues in this thread.
Status:
We're currently investigating this issue. I haven't been able to reproduce the issue, but it is likely that it is connected to IPv6 users based on the current information we have. We'll keep you posted!
What you can do for now:
It seems like some people have had some luck with disabling their IPv6 in their browsers, but as we haven't been able to reproduce the issue, it's hard to tell if that's going to work. Feel free to report your success or failure on that here, though, and keep an eye on this thread, we'll be back with updates.
Wellp, at the moment www.funimation.com is no longer using CloudFlare or IPv6, so this issue has been successfully worked around.
Hopefully a better fix will be found in the future.
Matt Nordhoff