I'm sorry that I haven't been responding to the Tech Support threads. I've been given more job responsibilities, so I'm having to balance things. I'm able to keep a hand on our support emails and 1-800 number for subscribers, but I haven't been able to keep up with the Tech Support forum. Again, I do apologize. I realize now that the forum is actually just as important as the many other ways that users can contact me for support since it's public and affects the perception of our support team and the company as a whole. I'll do my best to keep up with this area or change it so that I can.
The team is aware of this issue. A user "kindly" pointed out a potential solution for us, so hopefully that will work. I will keep you updated. In the meantime, the workarounds I have suggested for this have already been posted to this thread. If you are reading this post and have tried the suggestions, please email .
I can tell you all that because the site does work in some computer configurations, that it is technically a computer configuration issue. However, we know that we need to make the site as compatible as possible with as many different computer configurations as possible. Therefore, we do have the team on it to fix. I will update this thread as I receive more information.
For housekeeping sake, this thread is officially only tracking the issue where the player flashes the Adobe Flash player message and then does not load the video in the subscription player.
Please do not discuss the following issues in this thread that have been previously mentioned. They have their own tracking threads here in the Tech Support forum:
- Subscription Player Stuck on "Loading...": http://www.funimation.com/tech-support/forum/funimationcom/tech-support/videos-will-not-load/5365721
- Player Doesn't Load for Some Canadian Subscribers: http://www.funimation.com/tech-support/forum/funimationcom/tech-support/videos-will-not-load/5365721