Re: Flash Player 10.0.2 requirement blocking viewing
I'm sorry that I haven't been responding to the Tech Support threads. I've been given more job responsibilities, so I'm having to balance things. I'm able to keep a hand on our support emails and 1-800 number for subscribers, but I haven't been able to keep up with the Tech Support forum. Again, I do apologize. I realize now that the forum is actually just as important as the many other ways that users can contact me for support since it's public and affects the perception of our support team and the company as a whole. I'll do my best to keep up with this area or change it so that I can.
The team is aware of this issue. A user "kindly" pointed out a potential solution for us, so hopefully that will work. I will keep you updated. In the meantime, the workarounds I have suggested for this have already been posted to this thread. If you are reading this post and have tried the suggestions, please email .
I can tell you all that because the site does work in some computer configurations, that it is technically a computer configuration issue. However, we know that we need to make the site as compatible as possible with as many different computer configurations as possible. Therefore, we do have the team on it to fix. I will update this thread as I receive more information.
For housekeeping sake, this thread is officially only tracking the issue where the player flashes the Adobe Flash player message and then does not load the video in the subscription player.
Please do not discuss the following issues in this thread that have been previously mentioned. They have their own tracking threads here in the Tech Support forum:
Re: Flash Player 10.0.2 requirement blocking viewing
Having the same flash problem. Using Firefox, flash is up to date, all addons disabled, nothing is set to Do Not Track, cache and cookies cleared. The kicker? Free play with ads worked just fine. Signed up for the free trial subscription and suddenly nothing works. No other changes to any system in the 5 minutes it took to sign up. So this isn't some computer configuration problem, its a problem with your subscription service or your free trial. Absolutely ridiculous. Stop trying to blame your users and fix it.
Re: Flash Player 10.0.2 requirement blocking viewing
As I said in my earlier post, it is a combination of site's code and the user's computer configuration. The player you see as a free user and the player you see as a subscriber are different. This is why a video can work while you are not logged in and not work when you are logged in.
The subscription player does work depending on your computer's configuration, which means you should be able to set it so that the site works on it. The trick is finding what is blocking the player.
This also means that we have to change the site's settings in order to allow more computer configurations.
Please email , so that I can help you troubleshoot. We can work together to get it working for you. Of course, if this is unsatisfactory, you can always cancel your subscription. I will happily notify you when we have the issue taken care of.
I'm sorry that I haven't been responding to the Tech Support threads. I've been given more job responsibilities, so I'm having to balance things. I'm able to keep a hand on our support emails and 1-800 number for subscribers, but I haven't been able to keep up with the Tech Support forum. Again, I do apologize. I realize now that the forum is actually just as important as the many other ways that users can contact me for support since it's public and affects the perception of our support team and the company as a whole. I'll do my best to keep up with this area or change it so that I can.
The team is aware of this issue. A user "kindly" pointed out a potential solution for us, so hopefully that will work. I will keep you updated. In the meantime, the workarounds I have suggested for this have already been posted to this thread. If you are reading this post and have tried the suggestions, please email .
I can tell you all that because the site does work in some computer configurations, that it is technically a computer configuration issue. However, we know that we need to make the site as compatible as possible with as many different computer configurations as possible. Therefore, we do have the team on it to fix. I will update this thread as I receive more information.
For housekeeping sake, this thread is officially only tracking the issue where the player flashes the Adobe Flash player message and then does not load the video in the subscription player.
Please do not discuss the following issues in this thread that have been previously mentioned. They have their own tracking threads here in the Tech Support forum:
Having the same flash problem. Using Firefox, flash is up to date, all addons disabled, nothing is set to Do Not Track, cache and cookies cleared. The kicker? Free play with ads worked just fine. Signed up for the free trial subscription and suddenly nothing works. No other changes to any system in the 5 minutes it took to sign up. So this isn't some computer configuration problem, its a problem with your subscription service or your free trial. Absolutely ridiculous. Stop trying to blame your users and fix it.
As I said in my earlier post, it is a combination of site's code and the user's computer configuration. The player you see as a free user and the player you see as a subscriber are different. This is why a video can work while you are not logged in and not work when you are logged in.
The subscription player does work depending on your computer's configuration, which means you should be able to set it so that the site works on it. The trick is finding what is blocking the player.
This also means that we have to change the site's settings in order to allow more computer configurations.
Please email , so that I can help you troubleshoot. We can work together to get it working for you. Of course, if this is unsatisfactory, you can always cancel your subscription. I will happily notify you when we have the issue taken care of.