YOUR ANIME VIDEO COMMUNITY
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Sophie's picture
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Dungeon Master
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Joined: 02/09/2010
Posts: 1169
Canada - "video not available in your territory" issue

The issue causing Canadians to get the Hulu player instead of the FUNimation player has been reported by the developers as fixed, but they need users to test. Before testing, you must clear your browser cache.

To test, please list the video tested, your country, the player that showed up, and what happened.

Example:

Future Diary ep 1 sub
Canada
Hulu Player
Got message "This video is not available in your territory"

Maken-Ki! ep 11 sub
Canada
FUNimation Player
Episode played normally

Please test any of the below videos:

Future Diary ep 1 sub
Future Diary ep 9 sub
Guilty Crown ep 12 sub
Maken Ki ep 11 sub
Princess Jellyfish ep 1 sub
Princess Jellyfish ep 11 sub
Toriko ep 38 sub
One Piece ep 531 sub
Last Exile -Fam, The Silver Wing ep 1 sub
Last Exile -Fam, The Silver Wing ep 8 sub
Last Exile -Fam, The Silver Wing ep 10 sub
Last Exile -Fam, The Silver Wing ep 11 sub
Last Exile ep 1 sub
Last Exile ep 12 sub
Last Exile ep 16 sub
Last Exile ep 26 sub
Fairy Tail ep 1 sub
Fairy Tail ep 39 sub
Fairy Tail ep 47 sub
Fairy Tail ep 48 sub

Z3r0Fear's picture
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Rice Ball
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Joined: 06/24/2011
Posts: 13
Re: Canada - "video not available in your territory" issue

Future Diary ep 1 sub
Canada
Hulu Player
Got message "This video is not available in your territory"

darkzero297's picture
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Rice Ball
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Joined: 10/24/2011
Posts: 17
Re: Canada - "video not available in your territory" issue

Princess Jellyfish ep 1 sub
Canada
Funimation Player
Got message "Sorry, this video is unavailable in your territory"

Honestly, I'm still having problems across the board on all videos. Nothing plays. I'm not getting the Hulu player though, I'm pretty sure it's the Funimation player. The video just doesn't come up. All I get is that message.

Edited by: darkzero297 on 01/23/2012 - 9:38pm. Reason:
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Rice Ball
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Posts: 10
Re: Canada - "video not available in your territory" issue

A couple hours ago all of the videos I tried on the list brout up Hulu. Now I'm getting the Funimation player.

Future Diary ep 1 sub
Canada
FUNimation Player
Episode played normally

Future Diary ep 2 sub
Canada
FUNimation Player
Episode played normally

Last Exile -Fam, The Silver Wing ep 8 sub
Canada
FUNimation Player
Episode played normally

Last Exile -Fam, The Silver Wing ep 9 sub
Canada
FUNimation Player
Episode played normally

So far so good

Thanks

Teti's picture
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Posts: 7
Re: Canada - "video not available in your territory" issue

@Sophie, I thought you were going to open a thread for US problems but I did not see it. If you did please direct me to it, if not then know that there is still a problem in the US as well.

***EDIT*** I did not start a thread as I am trying to help with the consolidation issue.

Edited by: Teti on 01/23/2012 - 11:47pm. Reason:
darkzero297's picture
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Rice Ball
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Posts: 17
Re: Canada - "video not available in your territory" issue

Ok, I am now having a better time with this. Videos are actually coming up. No territory issues, well, except for the fact that Hulu can't play outside of the US so that still happens. Some videos bring up the Hulu player and some bring up the Funimation player. For example, Guilty Crown 12 brings up Hulu but Guilty Crown 13 brings up the Funimation player.

Scratch all that. As I was typing the above paragraph I clicked on some of the other links to help test and now I am getting territory issues again on all videos.

Sophie's picture
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Dungeon Master
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Joined: 02/09/2010
Posts: 1169
Re: Canada - "video not available in your territory" issue

@darkzero297 - Which of the test videos are still giving you issues? Could you please put the video, player, and issue for them? It sounds like the fix made last night may have reverted.

Also, everyone please remember to clear your browser cache before testing.

darkzero297's picture
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Rice Ball
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Joined: 10/24/2011
Posts: 17
Re: Canada - "video not available in your territory" issue

I've listed my tests below but really, nothing works. Although two of these videos brought up the Hulu player for some reason.

Future Diary ep 1 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Future Diary ep 9 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Guilty Crown ep 12 sub
Canada
Hulu
Hulu can't be played in Canada.

Maken-Ki! ep 11 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Princess Jellyfish ep 1 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Princess Jellyfish ep 11 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Toriko ep 38 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

One Piece ep 531 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile -Fam, The Silver Wing ep 1 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile -Fam, The Silver Wing ep 8 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile -Fam, The Silver Wing ep 10 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile -Fam, The Silver Wing ep 11 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile ep 1 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile ep 12 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile ep 16 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Last Exile ep 26 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Fairy Tail ep 1 sub
Canada
Hulu
Hulu can't be played in Canada.

Fairy Tail ep 39 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Fairy Tail ep 47 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Fairy Tail ep 48 sub
Canada
FUNimation Player
Sorry, this video is unavailable in your territory.

Also, when I reloaded Fairy Tail ep 1 sub, it gave me the FUNimation player again but still, it gave me the 'unavailable in territory' message.

Chilbot's picture
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Joined: 01/07/2012
Posts: 2
Re: Canada - "video not available in your territory" issue

It's just not one it is all. I cannot view any of the ones listed above. Just black screen or this is not available in your territory . I have tried everything Port's, Flash Player, I am using the Funimation player as well. It bothers me I can't watch anything. i am elite subscriber as well. Just want to watch videos tear . Can someone help.

Thanks
Chilbot

darkzero297's picture
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Rice Ball
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Joined: 10/24/2011
Posts: 17
Re: Canada - "video not available in your territory" issue

This site seemed to change on the fly. Rarely and for a short period of time I could get SOME videos and then shortly afterward I would go back to getting 'unavailable in territory' messages. However, the last few times I've checked I no longer get that message about the territory, at least not for the FUNimation player. Hulu naturally ALWAYS brings up the not available message since Hulu can't be played outside of the US.

Now, back to my circumstances. I will either get a working FUNimation player (somewhat rare) or the Hulu player (mostly this). These do not appear randomly though. It is consistent. Certain videos always show up with the FUNimation player and certain videos always bring up Hulu. I thought that maybe I could list episodes that I desperately want to see for which I end up getting the Hulu player.

Guilty Crown Episode - 12 - sub temptation (Rebirth)
LASTEXILE -Fam, The Silver Wing- Episode - 12 - sub Block

Just to be clear, all episodes after these (Guilty Crown 13 and 14 and LAST EXILE 13) all bring up the FUNimation player properly and do so consistently. Please help... ;_;

Sophie's picture
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Dungeon Master
AdministratorFUNimation StaffAuthenticated User
Joined: 02/09/2010
Posts: 1169
Re: Canada - "video not available in your territory" issue

Now, that the load time issue has been addressed and things have settled down a bit, has anyone noticed the territory issue lately?

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