I'm doing an updated version of this thread, as we have more information now regarding some users experiencing a blank subscription player.
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What IS This Issue: EVS users seeing a blank player, with the FUNimation.com logo and the show logo, but no play button. In Firefox, this may also result in a message that says "ERROR Time-out trying to establish a connection to the server".
What Is NOT This Issue: Any issues with the free or Hulu players. Any actual error messages on the player, such as a territory or age related message, other than the one listed above.
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Current Information and Workarounds:
Anything that causes your computer to not be able to fully communicate with our servers can cause this error. That means anything that blocks cookies, scripts, caching, IP, etc. You may try to troubleshoot this issue yourself, if you wish, or we can provide more personalized troubleshooting at .
These are the most common causes of a blank player:
1) Do Not Track - Turning off Do Not Track is simple, but varies according to your browser. Virus protection software (such as AVG) may also have this option.
2) There is a conflict with Hamachi VPN. If you happen to be running this software, please disable it while you are on FUNimation.com.
3) There is an add-on called NoScript that can cause these issues. Please disable it while you are on funimation.com.
4) Cookie and Pop-Up Blockers - Anything that prevents cookies or pop-ups could potentially cause issues with the subscription player.
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We will also be able to provide you with links to the appropriate websites to perform these functions, if needed-- just please let us know your browser and operating system, as well as any virus protection you're using at
I'm also happy to provide support through this thread, of course, but you will get a resolution much, much faster through webmaster. Thanks!