Thank you very much for using the support page form!
Due to the holidays followed immediately by inclement weather in the Dallas area for several days, we are currently behind on customer support requests. We apologize for the inconvenience, and will get to your request as soon as possible.
The current *average* queue time is 3-5 business days, but some issues are taking considerably longer.
Please try to limit your tickets to one issue per ticket, and one ticket per issue. If it has been more than 5 business days and you have still not heard from support, instead of submitting another ticket, please post in our forum thread here, if possible: http://www.funimation.com/forum/showthread.php?1053-Haven-t-Heard-from-Support
Thank you for your support, and your patience!