FUNimation Shop Policies - Returns, Shipping, Subscription
Log in to watch free streaming video,
post in the forums, peep behind the
scenes exclusives, and so much more!

SHOP POLICIES

Individuals with billing addresses in the state of Texas or Canada will be charged taxes on the purchase of physical items. The purchase of digital subscriptions and gift cards will not be charged tax.

 

Subscription Service Terms of Use

Read more about our FUNimation Subscription Service Terms of Use here.

 

Subscription Service Cancellation

You may cancel your membership to FUNimation Subscription Service at any time, and cancellations will be effective at the end of your current subscription term. FUNimation reserves the right to terminate your Subscription Service for any or no reason. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR UNUSED TIME IN SUBSCRIPTION TERMS. In no event shall FUNimation be liable for any damages resulting from inability to use the website or service. On rare occasions, if special circumstances arise where FUNimation determines it appropriate (e.g., the FUNimation Subscription Service is unavailable for days due to technical difficulties) we may provide refunds, discounts, or other consideration in the form of “credits” to the affected subscribers. The amount of credits and the decision to provide them is at FUNimation’s sole and absolute discretion. The provision of credits in one instance does not entitle anyone to credits in the future under similar circumstances. Nor does it obligate us to provide credits in the future under any circumstances. To cancel your subscription, go to your Account and click on Manage Elite Video Subscription on the sidebar, then click on Cancel Elite Subscription. If you have signed up for a subscription with Paypal, all payment method changes are managed in your Paypal account.

 

Gift Subscription

Read more about our Gift Subscription Terms of Use here.

 

Shipping Information

FUNimation currently ships to the United States and Canada. If you are shipping to a PO box or an APO, we may not be able to ship to. Please contact us at [email protected] before placing an order. If you place an order after 11:45 AM CST, your order will likely not ship until the following business day.

 

Shipping Rates

 

Returns Policy

If you receive a damaged, defective, or incorrect item from the FUNimation Shop, please e-mail [email protected] with the Order Number and a description of the issue. We will be happy to replace it for free with the same item or issue a refund. Please allow 1 week from the day you send the confirmation e-mail for processing. You will then receive an e-mail with information on how to return the item.

 

If you do not submit a return request within 45 days of receipt of shipment, we will not be able to receive a refund or a replacement item.

 

If you’d like to return an item that is not damaged, please see below.

 

Return Request Approval Criteria

In order for your return to be approved the item must meet all eligibility criteria, it must be factory-sealed, in new and undamaged condition, it must include all original accessories and packaging, and it must be returned to FUNimation within 30 days of receiving your return request approval e-mail. This date can be found on the Order Details page for your order.

 

Your item is NOT eligible for return if it is:

  1. Damaged
  2. In used condition
  3. A gift card
  4. An EVS subscription
  5. Opened software
  6. Opened media items (movies, music, and video games)
  7. A digital item
  8. A free item purchased as part of a promotion

 

Returning Your Item

If the reason for your return was the result of a FUNimation Shop error, then we will send you a prepaid UPS label to return the item. Otherwise, the cost of the prepaid label will be deducted from your refund. Please follow the steps below. These will also be sent to you in the return approval e-mail.

Step 1

Print the attached UPS shipping label

Step 2

Affix the label to the top of the box. Be sure not to cover up the address and barcode.

Step 3

Drop the box off at any local UPS or shipping store. You will be responsible for any related shipping costs.

Once we receive your item, we will issue a refund. Please allow up to 14 days for your refund to appear on your account.

 

Order Cancellation

If you have placed an order and would like to cancel it, please contact us at [email protected]. Keep in mind, if you place an order after 11:45 AM CST, your order will likely ship the following business day. If you wish to cancel, contact us immediately so we may cancel the order before it ships. There is no guarantee we’ll be able to cancel the order.