PLEASE READ PRIOR TO POSTING IN THIS THREAD
We have several different departments that handle different kinds of issues. All billing and product related issues are handled through a different department. I am unable to assist with these issues, and I am equally unable to provide any insight into queue times or to expedite these issues. All I can do is make sure that your issue is still "live" and that it's in the right queue for resolution.
There are currently a large number of tickets per billing agent in the system. A very long wait time for billing related issues is currently expected. :(
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I can, however, provide assistance for technical support related issues. If you have not heard from Support about your technical issue in more than three days (not counting weekends!), please post here so that we can take a closer look at your issue, and why it has not been addressed.
Please note-- this does not mean that you have an issue that has remained unresolved for more that three days, as we're currently collecting information for resolution of a number of issues. This is just if you have submitted a Support ticket, and have not heard from Support, or sent additional information via e-mail to Support and not received a response from that.
This is NOT a thread for new issues. If you have not yet submitted a ticket to Support about your issue, please do so. If you have submitted a ticket and it has been less that three business days since you have done so, please be patient and your issue will be addressed by the appropriate person, in the order it was received for that issue.