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Type: Posts; User: CJ

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    Sticky: @connell830 - I am showing a pair of tickets, one...

    @connell830 - I am showing a pair of tickets, one on 8/17 and one on 8/24. We have been having a higher than normal ticket volume resulting in technical support delays, however I am showing that...
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    Sticky: @mrwarhogs - You'll need to submit a ticket here:...

    @mrwarhogs - You'll need to submit a ticket here: http://www.funimation.com/support with the reason code "Subscription Access"

    We'll be happy to assist you with this issue from there!
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    Sticky: Sorry for the delay in a response,...

    Sorry for the delay in a response, SpacemanHardy-- we've actually moved on to the next stage of this investigation and your answer is now above as part of this process now. :D
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    Sticky: Stream Not Found/Server Unavailable Error

    We are currently aware that some users are seeing a Stream Not Found or Server Unavailable message when trying to stream videos on funimation.com.

    The Stream Not Found (or similar) error is a...
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    Sticky: Suddenly Blank Player

    If you cannot play videos at all because the player is blank from the moment the show loads, you do not have this issue-- please see this thread for more information about the issue you are...
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    I'm actually going to just remake this thread...

    I'm actually going to just remake this thread once we resolve these issues, as I want to draw more attention to the blank player issue that is currently occurring.
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    Sticky: We are currently experiencing a delay in...

    We are currently experiencing a delay in technical support for all devices.

    Please do not submit duplicate tickets about your issue-- but please try to separate different issues into different...
  8. Thread: Sub only

    by CJ
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    @nickdo - Yes, that is an error and has been...

    @nickdo - Yes, that is an error and has been corrected in the system (though it will take it a few minutes to show up on your end.)
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    Sticky: @Chiisuteru - the correct video should now be...

    @Chiisuteru - the correct video should now be running. Thanks!
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    We've resolved the issue. Thanks!

    We've resolved the issue. Thanks!
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