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  1. Thread: Few Questions

    by CJ
    Replies
    4
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    59

    The encryption on the checkout page is secure. ...

    The encryption on the checkout page is secure. There are "unsecure elements" on the page because there are graphics and other things on the page. However, we DO recommend that your funimation.com...
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    Sticky: Got them. Thanks!

    Got them. Thanks!
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    383

    Hey y'all! Could you please make tickets with an...

    Hey y'all! Could you please make tickets with an appropriate "Video" reason code if you haven't already? I'd like to look further into this but if this is a new issue people are seeing, I'd like to...
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    Sticky: Tickets and E-mails should be mostly caught up...

    Tickets and E-mails should be mostly caught up from Memorial Day.

    Xbox and PlayStation are still a bit behind due to the holiday, but should be caught up soon.

    Thanks for your patience!
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    Sticky: @tiepolo - It looks like you're already doing...

    @tiepolo - It looks like you're already doing what needs to be done on this. I can't help with billing issues, but I can confirm that your ticket is in the right place for resolution. Our billing...
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    Sticky: @thorstwin - the threads are locked because we...

    @thorstwin - the threads are locked because we want you to reply to this one with new information-- the threads in this forum are mostly for reference and for outgoing information. We don't have a...
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    Sticky: Memorial Day Holiday/Delay

    All of our Support Team members will have Memorial Day, 5/25, off in observance of the holiday.

    This may cause a delay in support tickets for all reason codes and departments.

    Thank you for...
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    We have resolved this issue with the most recent...

    We have resolved this issue with the most recent update.

    If you are still experiencing this issue, please make a ticket with the reason code "Other Technical" for more assistance. Thanks!
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    Sticky: @alagor - I am showing that the system knows you...

    @alagor - I am showing that the system knows you cancelled on the 20th, however it's currently showing a bill date for you on June 22nd, which makes me think that it may have charged you. Your...
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    Sticky: And we have resolved the issue. Please let me...

    And we have resolved the issue. Please let me know if you're seeing any further issues.
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