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  1. Thread: Site Issues - 9/20

    by CJ
    Replies
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    1,155

    Sticky: We have now corrected the initial issue for all...

    We have now corrected the initial issue for all users and most users have now had at least initial contact.

    There are still a number of outstanding issues that we are working on resolving with...
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    Sticky: Unscheduled Maintenance - 9/28 - 6am CT 9/29

    Last night, Funimation.com experienced unscheduled infrastructure maintenance by our hosting company to respond to a handful of the more recently-identified security threats. While the maintenance...
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    Sticky: @nomnomchiggin - I'm seeing your ticket is still...

    @nomnomchiggin - I'm seeing your ticket is still open in the system, from 9/20. I know that there's been a bit of a delay across all queues currently, due to the issue with the site that occurred...
  4. Thread: Support Delay

    by CJ
    Replies
    0
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    58

    Sticky: Support Delay

    Due to this issue (http://www.funimation.com/forum/showthread.php?5178) there is currently a potential support delay for all tickets and e-mails.

    We're working as fast as we can to resolve...
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    Sticky: Hey guys! I'm going to shut down this thread...

    Hey guys! I'm going to shut down this thread temporarily-- I'll have answers for everyone in this thread so far, today. :)
  6. Replies
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    Sticky: http://oyster.ignimgs.com/wordpress/www.ign.com/86...

    http://oyster.ignimgs.com/wordpress/www.ign.com/8632/2012/07/party-cat-party-time.jpg
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    Sticky: erocpoe - Try logging out and back in. I think...

    erocpoe - Try logging out and back in. I think I've resolved the issue. We're seeing a very, very small number of users where the automatic process we were able to implement seems to have missed...
  8. Thread: Site Issues - 9/20

    by CJ
    Replies
    5
    Views
    1,155

    Sticky: We have corrected all of the users falling into...

    We have corrected all of the users falling into this specific SET of requirements:

    - Had a free account PRIOR to September 2 AND
    - Became a Subscriber AFTER September 2 AND
    - Were still a...
  9. We corrected this issue with Deadman Wonderland...

    We corrected this issue with Deadman Wonderland once before, actually, so it's possible that it's back again? It's supposed to be up on the site uncensored for Subscribers. However, all of our...
  10. Thread: iOS 8 App Crash

    by CJ
    Replies
    0
    Views
    195

    Sticky: iOS 8 App Crash

    We are aware of an issue where the app crashes sporadically, but consistently, on all iOS 8 devices.

    Phunware, our third party developer, has already put an update in with Apple to be approved for...
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