Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.
How do I find a product for a specific anime?
You can do this in a couple of ways. You can either visit the show site for the anime and click on the Products tab, or you can go to the Shop and click on the title of the anime in the “Shop by Show” scrolling list on the right side of the page.
Can you recommend an anime to me to buy?
Go to the Shop. Click on “Browse” in the header. Then scroll through the list of genres on the left and choose the ones that you like. You can also head over to our forum and ask our extremely helpful and nice forum community.
Which countries do you sell to?
We can only sell to customers residing in the U.S.A. and in Canada.
I live outside of the United States and Canada. Can you help me with a purchase?
Unfortunately, no. Per contractual obligations, we can only sell and ship to the U.S.A. and to Canada. This also extends to customer support.
Which countries do you ship to?
We only ship to the USA and Canada.
Do you ship to P.O. Boxes?
Yes, but we can only do ground. If you would like your package to arrive 2nd day or faster, then please use a physical shipping address.
What forms of payment do you accept?
We accept Visa, MasterCard, and Discover credit cards, and FUNimation.com gift cards. We do not accept PayPal, debit cards, third party gift cards, cash, or checks.
Is my payment secure?
Absolutely! We have a third-party service from McAfee perform a daily PCI test; and our order processor is independently PCI compliant and is validated on an ongoing basis.
Click on the shopping cart icon located on the right side of the website header at the top of the page. Click on the Checkout button. On the Choose How to Pay page of checkout type the gift card number into the gift card field at the bottom of the page. Then click on the Apply button. Please note that you will still need to provide a credit card or use PayPal when you check out. If your gift card will cover the entire amount of your order, then your credit card or PayPal account will not be charged.
How do I contact the FUNimation Shop?
Please visit our Support page and fill out the form. Under Reason for Contact, select the reason under "Shop & Products" that is the closest to your reason for contacting the Shop.