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FUNimation.com FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

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Minor Support Delay

Some types of technical support tickets may experience a minor support delay throughout this week and into the beginning of next week. We do not anticipate most users noticing any delay in service and this notice is only for technical support with our website and apps. If you do have a service delay, please do not submit additional tickets, we'll be with you as soon as possible! Thanks for your patience and support!

Please read the FAQ

Please read our FAQ before filling out the form on the Support page. Your question just might be answered on it! ^_^

Incorrect Birthday

Our resolution to this issue (http://www.funimation.com/forum/showthread.php?5178) caused a number of users to have incorrect profile information, including birthdate. We can resolve this issue, please just put in a ticket with the reason code "Subscription Access" and your correct birthdate.

Blank/Black Player

We have recently updated our video player. If you are seeing a blank player, or if you attempt to play a video and the video does not play, please try refreshing your browser a few times. If this does not resolve the issue, please clear your browser's cache. If this also does not resolve the issue, please make a new ticket with the reason code "Other Video" and we will be happy to further assist you.

Can't Log Into Shop

If you are unable to log into the Shop portion of the site, but CAN log into the rest of the site, please submit a ticket with the reason code "Other Technical". We should be able to resolve most of these type of issues in a business day or less at this time.

Just Subscribed, EVS Doesn't Work

We are experiencing an issue where some users are signing up for EVS and then are unable to immediately watch EVS videos on the site. If you have been able to log into the shop site, confirm your EVS subscription and receive a receipt for this transaction, please make a ticket about this issue under reason code "Subscription Access". We do not have any user-side work arounds for this issue, but we can resolve the issue in most cases from our side at this time.

Buffering Issues

We have made several changes to our infrastructure that have resolved the previous buffering issues. However, we are aware that there are still a very small number of user experiencing buffering. Please make a ticket if you are experiencing this issue, as we have some questions we would like to ask you about your experience, via e-mail. You do not need to provide any information in your ticket aside from the fact that you are experiencing buffering-- however, please be sure to note what device (computer, mobile/table app/Roku/Xbox) you are experiencing buffering on, or select the correct ticket reason. Thanks!

Profile widget

If the user removes a widget from their profile and refreshes or navigates away from the page, the widget that was removed is back and in its original place. We are currently working on this issue.

PS3 App issues

Please go here for a list of known issues for the FUNimation PlayStation app. If you do not see the issue that you are experiencing in this list, please submit a support ticket to www.funimation.com/support with "Technical - PlayStation App" as the reason for contact.

Xbox App issues

Please go here for a complete list of all known issues with the Xbox app. If the behavior you are encountering is not listed, then please submit a ticket with "Technical - Xbox App" as the reason for contact.

Charged twice for pre-order

Your card is actually only being charged once. When you purchase a pre-order from the FUNimation Shop, your card will be pre-authorized, which means that it will appear as if you have been charged for the title. The pre-authorization charge should drop off of your card after approximately 10 days after you have sent in your pre-order. The full purchase amount of the pre-order will not actually be processed and charged to your card until your pre-order has been shipped. Find out more