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FUNimation.com FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Blank/Black Player

We have recently updated our video player. If you are seeing a blank player, or if you attempt to play a video and the video does not play, please try refreshing your browser a few times. If this does not resolve the issue, please clear your browser’s cache. If this also does not resolve the issue, please make a new ticket with the reason code “Other Video” and we will be happy to further assist you.

Please read the FAQ

Please read our FAQ before filling out the form on the Support page. Your question just might be answered on it! ^_^

Haven't Heard From Support

The expected turn-around for most issues is 2-3 business days (though you may hear back much sooner!) If you have not heard from Customer Support in more than 2-3 business days, please let us know here, first: http://www.funimation.com/forum/showthread.php?1053-Haven-t-Heard-from-Support Please do NOT submit additional tickets. It will not get your issue looked at faster as all tickets are handled in the order they are received. Thank you for your patience!

Buffering Issues

We are aware that some users are currently experiencing buffering issues with the site. We are currently investigating what is causing this. You can get more information on this issue, as well as updates, here: http://www.funimation.com/forum/showthread.php?778-Buffering-Issues.

PayPal?

PayPal is currently only available as an option to sign up for EVS. It is not currently an available payment option for any other products in the Shop. We apologize for any inconvenience. We do intend to make this payment option available again, however there is not currently a timeline for it's reinstatement. This will not affect anyone who has already paid for items using PayPal.

Can't Log Into Shop

If you are unable to log into the Shop portion of the site, but CAN log into the rest of the site, please submit a ticket with the reason code "Other Technical". We should be able to resolve most of these type of issues in a business day or less at this time.

Just Subscribed, EVS Doesn't Work

We are experiencing an issue where some users are signing up for EVS and then are unable to immediately watch EVS videos on the site. If you have been able to log into the shop site, confirm your EVS subscription and receive a receipt for this transaction, please make a ticket about this issue under reason code "Subscription Access". We do not have any user-side work arounds for this issue, but we can resolve the issue in most cases from our side at this time.

iOS - Scrolling

We’re aware that there’s currently an issue with scrolling and the loading of additional episodes on the app. We are working with Phunware, the app’s developer, to address and resolve this issue. You can see the latest updates to this issue in our forum thread, here: http://www.funimation.com/forum/showthread.php?3150

Queue progress circle

After a user finishes watching a video from their Queue, the progress circle does not update from a half circle to a closed circle. We are currently working on a fix for this issue.

Profile widget

If the user removes a widget from their profile and refreshes or navigates away from the page, the widget that was removed is back and in its original place. We are currently working on this issue.

Signatures have break

We are currently working on an issue where a break tag is inserted at the end of all signatures in the forum.

Shop loses styling in IE9

The shop doesn't load the style sheet when viewed in Internet Explorer 9 for some users. This causes the page to render using default text and image placement and the page becomes unusable. If you are affected, please use an alternate browser such as Firefox or Chrome, until the issue is fixed.

Roku Queue

Because we have launched our new website, the Queue feature is not working currently. This is because the old Queue worked by using the old site’s favorites feature. Since the new site has an actual Queue, this means that we’ll be able to sync it with the Queue on your Roku. We’ll have this feature up soon, but unfortunately, do not have an ETA on it. Please do not submit a support ticket about this.

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