We are aware that there are a few issues affecting some user’s subscriber status.
- If you have used a gift subscription code for your subscription, please try putting in the gift subscription code again and see if this resolves the issue.
- If you have a reoccurring subscription, please check your bank statements for the past month. If you have not been charged for your subscription, it is likely that you were able to see EVS content due to an issue with our systems and did not have an active Elite Video Subscription.
If the gift subscription code does not work to restore service, or if you have been charged for Dec/Jan and are not receiving service, please submit a ticket with the reason code “Subscription Billing” to speak to a billing representative.
If you need to resubscribe and experience any issues with resubscribing, or your EVS videos do not work after you have resubscribed, please submit a ticket with the reason code “Subscription Access” for the fastest service.