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FUNimation.com FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Why do I need to set up a payment method before beginning my free trial?

We need a payment method because at the end of your free trial, your subscription term will be automatically renewed at the regular monthly rate. If you do not want to be charged, you will need to cancel your subscription before the end of your free trial. If you cancel before the end of your free trial, your subscriber status will continue until the end of your free trial, and then you will automatically be switched back to a regular user.

What forms of payment are accepted for an Elite Membership Subscription?

  • Visa
  • Mastercard
  • Discover
  • FUNimation.com gift card
  • PayPal

If you use a FUNimation.com gift card, it will only be applied to your first term's payment. After that you will need to update your payment method. Otherwise, your subscription will suspended until you renew and update your payment method.

  • We do not accept cash, money orders, or checks.
  • We do not accept debit cards or debit gift cards.
  • Prepaid credit cards should work as long as they have a minimum of $5 when you subscribe. In order to validate your payment method, the payment processor charges $1 to the account and then immediately refunds it. If your card has no money on it, then it will be denied.

Is my payment to FUNimation.com secure?

Absolutely! We have a third-party service from McAfee perform a daily PCI test; and our order processor is independently PCI compliant and is validated on an ongoing basis.

Why am I being charged at the beginning of my free trial?

Our payment processor is only putting an authorization charge on your account. The hold amount should be $0.00 if you signed up with a credit card or the full amount for your first term if you signed up with PayPal. If you notice a different amount, please email [email protected] as soon as possible.

If you cancel before the end of your trial, you will not be charged.

If you signed up with a credit card and notice that the authorization hold is more than $0.00 (or more than the amount of your first subscription term if you signed up with PayPal) or you have more than one authorization hold, you may have clicked the Submit button more than once during checkout. As long as you only have one username, you will not be charged more than once even if you have multiple order numbers.

When is my next subscription billing date?

This feature is not available currently, but will be coming soon.

How do I update my payment information?

Make sure you are logged in. Click on the little arrow just above your username in the header at the top of the page. Click on “My Account” in the section that drops down after you click the arrow. Then click on the “Elite Video Subscription” tab and then the “Overview” tab. Under “Payment Method”, click on the link that says “Update my Payment Method” and follow the instructions.

Can I change my payment method to PayPal if I signed up and used a credit card first?

You cannot change your payment method to PayPal if you have signed up with a credit card. However, you can change to another credit card.

How do I renew my Elite Member Video Subscription account?

Make sure you are logged in. Click on the little arrow just above your username in the header at the top of the page. Click on “My Account” in the section that drops down after you click the arrow. Then click on the “Elite Video Subscription” tab and then the “Overview” tab. Click on the link that says “Renew Elite Subscription”.

How do I send a gift subscription?

Who can I contact about Elite Member Video Subscription or about my Subscription account?

Please visit the Support page and fill out the contact form. Under “Reason for Contact”, choose “Shop & Products - Subscription”.

How do I cancel my Elite Member Video Subscription? :(

Make sure you are logged in. Click on the little arrow just above your username in the header at the top of the page. Click on “My Account” in the section that drops down. Click on the “Elite Video Subscription” tab and then the “Overview” tab. Click on the link that says “Cancel Elite Subscription”. In the window that appears, click on the "Yes" button to confirm your cancellation. Clicking this will also close the window. You will see a small green notification message appear in the bottom right corner of your screen if the process was completed successfully.

Why do the videos still play without commercials even though I have cancelled my subscription?

After you have cancelled your subscription, your account will remain a subscriber until the end of your subscription term. Then it will revert back to a regular account. You may renew your subscription at any time by clicking on the “Renew Elite Subscription” link located in the “Overview” section of the “Elite Video Subscription” section of your Account.

If you have any questions about Elite Video Subscription, please visit the Support page and fill out the contact form. Under “Reason for Contact”, select “Subscription”.

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