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FUNimation.com FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Which devices have a FUNimation app?

There is a FUNimation app for iPhone, iPad, Android mobile, Android tablet, Kindle Fire, Roku, and Xbox 360. More devices are coming soon. Click here to find out more.

Will you be adding more devices?

Yes, we’ll be announcing more devices soon. Keep an eye on this page, visit our blog, or follow us on Facebook or Twitter.

Who do I contact for app support?

Please visit our Support page and choose the reason for contact that is most appropriate for the issue that you are experiencing.
  • Mobile/Tablet: Technical – Mobile & Tablet App
  • Roku: Technical – Roku
  • Xbox: Technical – Xbox

Why can't I log in to the FUNimation Roku channel, the Xbox app, or any of the other apps?

You will need to use your username and not your email address to log in to all FUNimation apps, including the Roku channel and the Xbox app. You only need to use your email address to log in to the website.

Why do I see ads on the videos?

Only FUNimation subscribers can watch videos on the FUNimation apps without ads. Click here to become a subscriber today! If you are already a subscriber, please make sure that you are logged in to the app.

Which mobile or tablet app should I get - free or paid?

If you are an EVS subscriber, go for the free app unless you really hate app banner ads.

If you are not a subscriber and want access to all of the free episodes that are available on the website, then go for the paid app.

Can I get the paid mobile or tablet app if I am a subscriber?

Yes, but you’ll be able to watch ALL episodes including subscriber exclusive videos on either the free or the paid app. If you are a subscriber, then the paid app will only remove the banner ads.

If I am not a subscriber and I buy the paid mobile or tablet app, does this get rid of the commercials during the videos?

No, the paid app only removes the banner ads and grants non-subscribers access to all of the free episodes on FUNimation.com. Commercials will still play if you are not a subsriber.

What do I get if I download the free mobile or tablet app and I am not a subscriber?

Non-subscribers get access to the first 2-4 episodes of every show on FUNimation.com. To get access to all of the free episodes, non-subscribers should get the paid app.

Why do I keep getting "Authentication failed" when I try to log in to the FUNimation Roku channel?

If you are getting an “Authentication failed” error after entering your username (if you're logged in to the website, it's at the top of the page) and not your email address, then please read through the below list of possible causes and what to do to fix:
  1. The authentication was timing out because of a server issue.
    1. Please try again.
  2. You are putting your password in incorrectly.
    1. Please make sure that your password is correct and try again. If you have a smart phone or tablet, you can download the Roku app and use the keyboard feature to enter your username and password in to the FUNimation Roku Channel.
  3. Your password does not meet the site’s requirements.
    1. Please try changing your password again on the website. To change your password, go to www.funimation.com/login and log in to your user account using your email address and password. Once logged in, please go to your Account. On the page that loads, please fill in the Current Password, New Password, and Confirm Password fields. Please make sure that your new password is between 6 and 16 characters and does not contain any special characters or spaces. Then click the Save button. If the page refreshes and displays no errors, then your new password has been saved successfully. After changing your password, please try again to log in to the FUNimation Roku Channel using your username and your new password. The username and password fields are case sensitive.
If you are still unable to log in, please submit a support ticket at www.funimation.com/support and choose "Technical - Roku Channel" as the reason for contact.

What do I do if I can't see all shows or videos in the Roku channel even though I'm a subscriber?

Logged in, but only seeing 2-4 episodes of each show (Scenario A):

We launched our new website on October 7, 2013. If you have not already done so, please log into www.funimation.com and reset your password. The site requires you to use your email address to log in instead of your username. Once you’re logged in, please go to your profile. If you see a Subscriber ribbon on the sidebar on the left side of your profile, then your account is a subscriber. If you don’t see the ribbon, then you aren’t a subscriber anymore and will need to subscribe again. You may be prompted to log in again in order to sync up your account with the Shop side of the website.

Note: If a message appears saying that you are already a subscriber when you try to purchase subscription, then please visit www.funimation.com/support and choose "Shop & Products - Subscription" as the Reason for Contact. Tell them that even though you are logged into the website and do not have the Subscriber role, you are unable to purchase a subscription.

When you have confirmed that you are a subscriber, please see Scenario B.

Logged in, but only seeing 2-4 episodes of each show (Scenario B):

First, please confirm that your subscription account is working. Please log into your account on www.funimation.com and then try to watch this video:

http://www.funimation.com/shows/eden-of-the-east/videos/official/i-picked-up-a-prince/anime

If you get the Subscriber player (looks like this http://screencast.com/t/axgrsngZx1K), then please see Scenario C.

If you get the free player (looks like this http://screencast.com/t/bDNHeEgndB4), then there might be a sync issue with your account and you will need to use our Support page to submit a ticket. Please go to www.funimation.com/support. Under Reason for Contact, please choose “Shop & Products – Subscription”.

Logged in, but only seeing 2-4 episodes of each show (Scenario C):

If you have confirmed that you are a subscriber and get the Subscription player when you try to watch Eden of East, but still get limited access on Roku, then please make sure that you have the latest build of the FUNimation Roku Channel by removing and reinstalling it from the Roku Channel Store. The build will have a date of 1/13/2014 or later.

If you are still unable to get access to EVS or TV-MA content, then please email [email protected]

Do I need an Xbox Live Gold account to install the FUNimation Xbox App?

No, you will only need an Xbox Live account.

Does the Xbox app work on Xbox One?

The FUNimation Xbox app is only available on Xbox 360. We will be developing an app for Xbox One soon.

What do I get if I install the Xbox app and I am not a subscriber?

Non-subscribers get ad-supported access to only the first 2-4 episodes of every show that has free-streaming rights on FUNimation.com. Click here to become a subscriber today and access over 9,000 episodes in HD without ads!

Can I manage my Queue in the Xbox app on my computer?

Yes! Because your Queue is synced between the Xbox app and the website, you can add Shows to or remove Shows from your Queue from either the Xbox app or from FUNimation.com, and your Queue will update in both locations. To access your Queue on the website, log in, click on your username to expand the header, and then click on the View All button in the Queue section. If you are currently logged in to the website, you can also access your Queue by clicking right here! :D

What do I do if I get audio with no video on the Xbox app?

Please restart the application. This issue will be fixed in an upcoming update.

What do I do if a Show on the Xbox app is missing the Overview, Subbed, Dubbed, More, or Related navigation buttons when there should be more videos?

Please restart the application. This issue will be fixed in an upcoming update.

What do I do if one of the languages for a Show has disappeared on the Xbox app?

This issue occurs if you are watching a show that has significantly more episodes in one language than the other and you have been watching the language that has the higher video numbers. To make the other language menu appear, play an earlier episode from the language you are currently watching. This issue will be fixed in an upcoming update.

For example, let's say you are watching a Show that has 500 episodes subbed and 10 episodes dubbed, you are watching episode 265 subbed, and you want to watch episode 10 dubbed next. Because the Subbed and Dubbed sections currently only load the 100 videos closest to the episode that you are currently watching, you would need to start playing any episode between 1 and 110 subbed in order to make the Dubbed section appear and then be able to navigate to episode 10 dubbed.

What do I do if I keep getting "Server Unavailable" when I try to log in to the Xbox app?

Please change your password to something that is between 6 and 16 characters and does not contain any special characters or spaces.

To change your password, go to www.funimation.com/login and log in to your user account using your email address and password. Once logged in, please go to your Account and fill in the Current Password, New Password, and Confirm Password fields on the page that loads. Then click the Save button. If the page refreshes and displays no errors, then your new password has been saved successfully. After changing your password, please try again to log in to the FUNimation Xbox App using your username and your new password. The username and password fields are case sensitive.

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