Official FUNimation Frequently Asked Questions & Support - FAQ

There is only one season of the Fruits Basket anime. A second season is not in production. If you are looking for the rest of the story, please check out the manga.

Dragon Ball AF is not real. The AF stands for "April Fools", and what started as an April Fools' Day prank turned into the Internet rumor of today. 

There might be some fan fiction (and a pretty awesome Italian fan art) out there, but nothing official. It is not a series in production, produced by the original Dragon Ball creators, or distributed by FUNimation. 

Dragon Ball Z Kai is the latest series in the Dragon Ball franchise. 

Nothing official has been announced regarding the titles: “Dragon Ball: Yo! The Return of Son Goku and Friends!!” or “Dragon Ball Z: The Plan to Eradicate the Saiyans.”  Any announcements concerning new acquisitions will posted in our News section.

The Dragon Box is a release intended for fans of the Japanese Dragon Ball Z release. It mimics the Japanese collectors edition of Dragon Ball Z, which is also titled "Dragon Box".

Each volume of the FUNimation Dragon Box release contains a hardcover book and the Japanese remastered footage including the original Japanese openings and closings and the next episode previews. FUNimation's Dragon Box does contain the English dub, but the default audio track is set to Japanese.

The Dragon Box does not contain the U.S. broadcast music.  

Unfortunately, there are no current plans to continue dubbing episodes of Case Closed past season five.  The good news is you can keep up with Detective Conan through our releases of the Case Closed movies, in stores now!  

Unfortunately, only the Japanese creators know the answer to that one. Try finding out on Wikipedia, Google, or Anime News Network.

  Please see our license request thread in the forum. Please search the thread before adding your request.

The FUNimation Channel is available nationwide on DISH Network, AT&T U-verse, Comcast, and other select operators via digital broadcast and cable service. The FUNimation Channel website (www.funimationchannel.com) has a "Get It" section that tells you where the FUNimation Channel is available. There is also a zip code search function that helps you find out how to contact your local cable or satellite provider to request the FUNimation Channel.  

Your best bet is to check www.funimationchannel.com. You will find our programming schedule as well as the series and latest acquisitions that will be shown on the FUNimation Channel. You can also find out how to get the FUNimation Channel in your area. 

We continually update the programming on the FUNimation Channel, but we follow a standard programming format that includes a repeat cycle. As the FUNimation Channel matures and we add programming, you can expect the programming to mature and diversify as well. For the latest news and programming updates, make sure to check www.funimationchannel.com.  

We are looking into the possibility of programming subtitled anime on the FUNimation Channel. 

We know there are a lot of anime fans in Canada and other countries, and we would love to bring the FUNimation Channel to them. However, there are all kinds of international broadcast rights and approvals that have to be satisfied in order for the FUNimation Channel to reach outside of the United States. Unfortunately, there is no information on a timeline. 

For the most part, FUNimation uses local actors from the Dallas/Fort Worth area. 
If you live nearby and would like to audition in person, we have open auditions about once a year.  There is no set schedule for when our next open auditions will be. To be included on the call list, send an email to voice.acting@funimation.com with a request for information on voice acting, a contact number, and a brief summary of any acting experience you may have. 
If you live outside the area and have access to record a demo, please send an mp3 file via email also to voice.acting@funimation.com.

FUNimation accepts resumes throughout the year for our internship program.  Undergrad college students can apply for positions in any of the following departments:

• Marketing (focus on PR, Marketing, Media, Social Media, Film)
• Creative Services (creative development, digital content, web design)
• IT (Information Technology)
• Production (Trailer Development, Editing, Sound Design)
• Consumer Licensing (Licensing, Acquisitions)

The most critical traits for the FUNimation intern candidates are reliability, integrity, and the ability to take initiative as well as direction. Computer literacy, excellent communication and writing skills, and an interest in anime are all strong advantages.  All intern candidates must live locally in the DFW area.

Resumes can be sent to interns@funimation.com.

FUNimation is a licensing and distribution company and does not make anime, so we do not have any animators on staff. We do have graphic artists that design DVD and Blu-ray covers, ads, posters, and promotional items. We also have motion graphics artists that create our trailers and web designers that design our websites including the one you are on right now.

FUNimation frequently posts job openings on monster.com and careerbuilder.com.

To add another user to your Friends list, go to that user's profile and click the "add to friends" button. The user will get a friend request from you. If the user accepts your request, the user will be added to your Friends list.

Go to your profile. Click on the "edit" link in the Friends box. You will be taken to a page that lists all the users on your Friends list and those that have sent friend requests to you. You may filter this list by All, Friends, and Pending.

• To accept a user as a friend, click on the "accept" link next to the user's avatar
• To remove a user from your Friends list or Pending list, click on the "remove" link to next to the user's avatar.

Go to your profile. Click on the "Send a Message" link in the section marked Toolbox underneath your avatar. You will be taken to a page to create your message.

• To - type in the username of the user you wish to send the message to. You may send the message to multiple users by separating the names with commas.
  • As you type, the username or usernames you are looking for should appear automatically.
• Subject - Subject of your message goes here
• Message - Message goes here

You may preview your message before sending it by clicking the "Preview message" button. Once you're done, click the "Send message" button.

Go to your profile. Under the Friends box is a submenu. Click on "Blog". In the box below, click on the "Add a Blog Entry" link. You will be taken to a page where you can create your blog entry.

• Title - Give your blog entry a title
• Entry - Blog post goes here
• Privacy Setting - You may change the privacy settings for your blog entry by clicking on the padlock on the right. You may choose from public, friends only, and private.

You may preview the finished page by clicking the "preview" button. Once you're done, click the "post" button. You may also edit the entry by clicking on the "edit" link next to the link to the entry on your Blog or on the actual blog entry page.

Even though blog entries may not be rated mature, you may post mature, but not explicit, content. However, all blog entries must follow FUNimation's Terms of Use policy and are subject to moderation.

Go to the page for the blog entry you would like to delete. Click on the "edit this blog" link. Scroll to the bottom of the edit blog entry page, and click the "delete" button.

Go to your blog entry. Scroll down to the comment you wish to delete. Click on the "delete" link underneath the comment.

Go to your profile. Under the Friends box is a submenu. Click on "Fan Art". In the box below, click on the "Add some Fan Art" link. You will be taken to a page where you can upload your fan art.

• Title - Give your fan art a title
• Show Name - the name of the property the fan art is from. The property can be a TV show, anime, movie, manga, comic, video game, whatever.
  • As you are typing the name, it may appear automagically. Go ahead and click on the name that appears, if it is correct. Otherwise keep on typing and it will be added to the list of property names.
• Your Image - upload your image. You'll also be able to choose which part of the image becomes the thumbnail. Super sweet!
• Privacy Setting - You may change the privacy settings for your fan art by clicking on the padlock on the right. You may choose from public, private (friends only), and hidden (just you). By default the image is set to private.
• This content is public - Check this box, if you would like to add your fan art to the Fan Art Gallery.
  • Your image will show up in the Fan Art Gallery according to the privacy settings you chose. If you do not check this box, then your image will only show up in your profile. 
• Description - Have something to say about your art? Then say it here. You can put things like the medium you used, your thoughts behind the art, why double rainbows are awesome... It's all up to you.

You may preview the finished page by clicking the "preview" button. Once you're done, click the "post" button. You may also edit the image page by clicking on "edit" link next to it's thumbnail in the gallery or on the actual fan art image page.

All user content on FUNimation.com must follow our Terms of Use policy and is subject to moderation. No mature content may be posted.

Go to your profile. Under the Friends box is a submenu. Click on Cosplay. In the box below, click on the "Add some Cosplay" link. You will be taken to a page where you can add your cosplay image.

• Title - Give your cosplay image a title
• Character - the name of the character being cosplayed. As you are typing the name, it may appear automagically. Go ahead and click on the name that appears, if it is correct. Otherwise keep on typing and it will be added to the list of character names.
• Show Name - the name of the property the character is from. The property can be a show, anime, movie, manga, comic, TV show, video game, whatever.
• Your Cosplay Image - upload your image. You'll also be able to choose which part of the image becomes the thumbnail. Nifty!
• Privacy Setting - You may change the privacy settings for your cosplay image by clicking on the padlock on the right. You may choose from public, private (friends only), and hidden (just you). By default the image is set to private.
• This content is public - Check this box, if you would like to add your cosplay image to the Cosplay Gallery.
  • Your image will show up in the Cosplay Gallery according to the privacy settings you chose. If you do not check this box, then your image will only show up in your profile. 
• Description - Have something to say about the image or the costume, then say it here. You can put things like awards you've won, where the costume was premiered, what you like best about the costume... It's all up to you.

You may preview the finished page by clicking the "preview" button. Once you're done, click the "post" button. You may also edit the image page by clicking on "edit" link next to it's thumbnail in the gallery or on the actual cosplay image page.

All user content on FUNimation.com must follow our Terms of Use policy and is subject to moderation. No mature content may be posted.

Go to your profile. In the box below the Friends box is a submenu. Click on Photos. In the box below, click on the "add to photos" link. You will be taken to a page where you can add your image, a title, and a description. You may preview the finished page by clicking the "preview" button. Once you're done, click the "post" button. 

All user content on FUNimation.com must follow our Terms of Use policy and is subject to moderation. No mature content may be posted. Any content uploaded by users may be flagged as inappropriate by other users.

Go to your profile. Enter your status message into the text box under "Comments". Your status will appear in the box at the top of your profile. You can edit your status by clicking the "edit" link. If you don't see your latest status message, click the "refresh" link.

Users are not allowed to change their ages. If you need it changed, please send our Admin, Sophie, a PM with your birth date and reason for changing.

Click on the "Log Out" link that is at the top of every page on this site.

Send our Admin, Sophie, a private message with what you would like your username to be. If your new username is not already in use by another user, then she will change it for you.

 

Users are unable to delete their accounts at this time. However, we can remove all of your content except for forum posts, and then close the account. This means that you will no longer be able to log in, and another person will not be able to sign up with that username.

If you would ever like your account reopened, please email us at beta@funimation.com.

Thanks for the question, xDREx!

• It’s free.
• You’ll meet tons of people who love the stuff you love
• You’ll get to watch and comment on our massive library of anime episodes
• You’ll get to high-five a magical wizard*
• You’ll get access to the Funimation Forums, where you can talk about anime, cosplay, manga, conventions, clubs, fan art, fan fiction, music, games, and anything else your heart desires.
• Gain an exclusive invitation to join FUNimation.com’s community and create your own profile. Here you can invite friends, post pics, and show of your creative skills through fan art and cosplay.

*Funimation.com Wizard High-Five Feature coming soon.

USA and Canada.

It's right here.

This is a forum that only Elite Members can see and post in. Some FUNimation news, information, and content will be posted to this forum first before it is available anywhere else on the site.

Gift subscriptions are not available at this time.

Go here and follow the instructions.

Elite Members pay for a subscription to the FUNimation Elite Member Video Service and have access to content that is unavailable to regular members.   Become an Elite Member Video Subscriber today!

• Watch your anime in HD, commercial-free.
• Watch Uncut and Exclusive Series that are unavailable to non-subscribers.
• Gain access to more than 200 shows and movies. That’s over 5500 videos, with 1500+ in HD.
• Get English Dubs the same day they’re released on DVD and Blu-ray – sometimes even sooner. You’ll have them at least four months before they’re available to non-subscribers.
• Access the Elite Member forum, and hear breaking news before anyone else.

There is probaby something wrong with your account. Please email orders@funimation.com.

There is probably something wrong with your account. Please email orders@funimation.com. 

Go to your Elite Member Video Subscriber Account located in your profile. Your renewal date will be posted there.

Go to your Elite Member Video Subscriber Account located in your profile. Click on “Reactivate”.

This is a payment verfication charge that is automatically refunded.

If you notice that the charge is more than $1 or you have more than one $1 charge, please notify orders@funimation.com as soon as possible. You might have an extra auto bill that will need to be cancelled. Otherwise,  you might be double billed when your subscription automatically renews.

We need a payment method because at the end of your free trial, your subscription term will be automatically renewed at the regular monthly rate. If you do not want to be charged, you will need to cancel your subscription before the end of the free trial.

• Paypal
• Visa
• Mastercard
• We do not accept cash, money orders, or checks.
• We do not accept gift cards, but will be adding this feature soon.
• We do not accept debit cards or debit gift cards.

Prepay credit cards should work as long as they have a minimum of $5 when you subscribe. In order to validate your payment method, the payment  processor charges $1 to the account and then immediately refunds it. If your card has no money on it, it will be denied.

Go to your Elite Member Video Subscriber Account located in your profile. Click on “Update/Change Payment Method".

Absolutely! We have a third-party service from McAfee perform a daily PCI test; and our order processor is independently PCI compliant and is validated on an ongoing basis.

Please email orders@funimation.com

Yes!

All EVS videos are available to subscribers on the free app as long as they are logged into their EVS account.

Nope. Watch as many as you want.

• Episodes
• Movies

Our vast catalog of videos is changing all the time. For the most up-to-date list, please visit our Episodes Catalog and our Movies Catalog. For the highlights of what's coming soon, please visit the Subscription Catalog. Here’s the full Schedule.

Over 200 shows and movies. More than 5500 videos, including 1500+ in HD.

No, you may watch any video on FUNimation.com as many times as you want.

All FUNimation videos are subject to availability per our contracts with our licensors. Some of the brands currently not available are One Piece, Dragon Ball Z, and Yu Yu Hakusho. HD Simulcasts are not available on FUNimation’s Subscription Service, but can be seen at Niconico.com.

You can favorite any video on the site to watch later. When you’re ready to watch videos, load up your favorites list on your profile, and click on the link to the video you would like to watch.

If a DVD or Blu-ray has been released, then the video will be uncut for Elite Member Video Subscribers. This includes TVMA content. Some videos that we have not received the uncut version for yet may be edited, i.e. the same as the Japanese broadcast. For a list of uncut TVMA titles, please visit this page.

Click on the little gear icon that is in the bottom right-hand corner of the video player, and choose 480p or 720p.

Not at this time, but check back soon.

No, the lowest resolution the subscription video player can be set to is 480p, which is known as "Enhanced-definition". If your computer is unable to stream at this resolution, let the video buffer either for a minute or until the bar at the bottom of the player is completely full. The player will adjust the quality of the video to your internet connection.

Thank you for the question, Rai!

Certain videos will still serve ads to subscribers.These include shows that we don't have subscription rights for and videos that have not been added to the subscription player yet.

Please see the Subscription Coming Soon Schedule.

Thanks for the question, dantman!

After you have cancelled your subscription, your account will remain a subscriber until the end of your subscription term. Then it will revert back to a regular account. You may renew your subscription at any time by visiting your Elite Video Subscription account page located in your user profile.

If you have any questions about subscription, please email orders@funimation.com.

To cancel, please log in to your account at funimation.com and visit your profile. Click on the Elite Video Subscription button located in the toolbox on the left side of your profile. The page that comes up is your Subscription Account Page.

Please click on the cancel link, and then on the confirm button that will appear on the next page. Your account will remain a subscriber until the end of your term, and then it will revert back to a regular user. If you cancel before the end of your free trial, you will not be charged.

Please email orders@funimation.com, if you need further assistance.

FUNimation.com is open to all users aged 13 and older. By using this site, all users have confirmed that they are at least 13-years-old according to the Terms of Use policy.

To view mature content including TV-MA video, fan art, cosplay photos, and shows, users must be at least 17-years-old. While mature content is accepted on FUNimation.com, such content must still adhere to FUNimation's Terms of Use Policy.

If you see something incorrectly rated, please flag it as inappropriate. It will be reviewed by a moderator or administrator.

To watch streaming FUNimation.com videos on your computer, you will need:

• Adobe Flash Player 10.0.32 or above
• Internet Explorer 7.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome
• Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux
• JavaScript and Cookies enabled
• A broadband internet connection with a downstream of over 1Mbps for standard definition videos or at least 3 Mbps for high definition videos

Please email webmaster@funimation.com.

You can also post in our Technical Support forum.

Please check to make sure that the link has not already been reported.

Visit the Tech Support forum.

If your issue is not already listed, then please create a new thread.

To watch streaming FUNimation.com videos on your computer, you will need:

• Adobe Flash Player 10.0.32 or above
• Internet Explorer 7.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome
• Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux
• JavaScript and Cookies enabled
• A broadband internet connection with a downstream of over 1Mbps for standard definition videos or at least 3 Mbps for high definition videos

If you experience a dead link, video quality issue, or incorrect video, please let us know by e-mailing webmaster@funimation.com with a description and link to the video.

Fix #1: It is probably a conflict with the "Do not track" feature on AVG Free, and antivirus program. Please disable this addon while you are on FUNimation.com and trying to watch EVS video. If you need help doing this, please refer to this page on AVG's site.

Fix #2: It is a conflict with Hamachi VPN or other similar VPN software. If you are running such software, please disable it.

Basically, if you have something that modifies how your computer is connecting to the internet, it could conflict with the player.

This is a bug. Please email webmaster@funimation.com, so that we can add your IP or IP range to our database.

This is a bug in Firefox. Please try using Google Chrome.

If you are outside of the U.S.A. or Canada, that message means that you will not be able to watch the video. Unfortunately, we do not have streaming rights for your country.

If you live in the U.S.A. or Canada, please email webmaster@funimation.com. This could be related to a bug, and we will need to add your IP or IP range to our database.

When switching between resolutions or between standard and full screen modes, the controls get cropped off for some monitor size/screen resolution settings. You may need to change your screen's resolution to get the controls to show up.

The FUNimation Subscription Service video player uses adaptive bitrate streaming. Depending on your internet connection, it will adjust the quality of the video to maintain playability without pausing to buffer. If you are on a slower connection and would like to maintain 720p playback throughout, let the video buffer for at least a minute or two before playing.

  If you were part of the invite-only closed beta, then your age was not entered into your profile. Please send our admin, Sophie, a private message, and she will fix it for you.

This means that the video is only available to Elite Video Subscribers. In order to become a subscriber, you'll need to go to www.funimation.com/subscribe and click on the "Start Your Free Trial" button. Fill out the form, and you'll have access to over 5500 more videos.

Thank you for the question, Animator!

This probably means that your computer has Adobe Flash player version 10 or above and an older video card. To fix, right click on the video, select settings, and uncheck the box next to "Enable hardware acceleration".

To keep from having to do this, your computer needs a newer graphic card - at least a Geforce 7xxx or ATI X1300 with the latest driver installed.

If you have the video paused, the flash player will time out after three to five minutes. You may need to refresh and start the video over again. However, you can scrub through the video to the point you left off by clicking on the time line below the video.

Internet connectivity and system resource are likely the reason. Here are some general guidelines for improving video playback.

• If you’re using a wireless connection, try it over a wired connection or ensure that your Internet connection is at least 1Mbps (1,000 kbps) download speed.

• If this seems to happen during full-screen mode, try to lower your desktop screen resolution or watch the video on the in-page player. You may also right-click on the video player and select ‘Settings’ on the menu. Click on the first tab, which should display a check box for ‘Enable hardware acceleration’. Make sure this check box is checked.

• Try to close or pause any bandwidth or RAM-intensive applications running on your computer.

Please check to see your computer meets the website requirements above. This could also be caused by a firewall configuration and/or a Firefox add-on. You will find some other scenarios listed below:

• If you don’t see a large play button over the video player, you may not have the right flash player installed. Click to install Flash.

• When you click on the play button, you should see an advertisement play. If you don’t see this, please disable any add-ons that may block advertisements.

• If you see the advertisement but nothing loads after the video, please visit http://kb2.adobe.com/cps/164/tn_16466.html to test your port connectivity. Your firewall will need to have port 1935 open to play our videos.

• If your port is configured correctly, you could be located outside of North America. All of our videos have rights for specific territories. We are working to open up additional territories as we acquire new shows and rights. However, our videos are currently only viewable in the US and Canada.

• If you see the words ‘error’ on the top left of the video player, this could be an issue with the video file. Please let us know by emailing us at feedback@funimation.com.

• First, please try refreshing the page. If that doesn’t seem to work, try to clear your ‘Temporary Internet Files’ and then refresh the page.
• If you have any ad-blocking or script-blocking software or plug-ins, they will need to be disabled or uninstalled to view videos on our website. We cannot assist with any issues if they are installed.

Click on "Log in" at the top of any page on FUNimation.com. Enter the email address that you used to register with in the box below the text "Forgot your password?", and click on the "E-mail new password" button. You will receive an email with a link to reset your password.

If you ever receive a forgot password email that you did not request, don't worry. You can disregard the email, and the link will expire.

To search, type your search terms in the search bar located at the top of any page underneath the FUNimation Logo, and either click next to the magnifying glass icon or hit the "Enter" key. You will be taken to a page of results for the terms you entered. There you can click on any of the results, or start over by typing in other search terms in either the search bar at the top or the search bar on the search results.

You may filter your search results by content type located on the right side of the page. If video content like episodes or movies appears in the search results, then you may also filter by language. To get back to the full results list, click on the little minus sign next to the filter you have chosen.

You may also sort your search results by choosing a sort located at the top of the search results page. You may sort by relevancy, content title, content type, author, and date.

 If the search terms you have chosen pull too many results, you can narrow the results down by putting your search terms in quotes. 

If you experience any issues or errors with the website, please let us know by e-mailing webmaster@funimation.com with a link to and description of the issue.